LiveCareer-Resume

retail specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Team building
  • Multitasking
  • Basic math
  • Decision-making
  • Active listening
  • Critical thinking
  • Microsoft Office
  • Collaboration
  • Working collaboratively
  • Communication
  • Planning
  • Team management
Experience
Retail Specialist, 05/2021 - Current
Bass Pro Shops Midway, FL,
  • Merchandised store to showcase promotional items and increase sales.
  • Managed cash drawer and facilitated sales using cash, credit and gift card.
  • Assessed customer needs and educated on product functionality and features.
  • Resolved customer concerns and answered questions to promote positive guest experiences.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Mixed and matched paints according to customer specifications.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Lead Daycare Teacher, 08/2019 - 08/2020
North Country Academy Cincinnati, OH,
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Taught children foundational skills such as colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Identified warning signs of emotional and developmental problems in children.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Encouraged early literacy through read-aloud time and alphabet games.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Created infant area, toddler area and preschool area of play within daycare area.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read stories to children and taught painting, drawing and crafts.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Cashier, 06/2016 - 07/2019
Blain Supply, Inc. Jackson, MI,
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School Diploma: , Expected in 06/2018
-
Owen County High School - Owenton, KY.,
GPA:
Status -

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Resume Overview

School Attended

  • Owen County High School

Job Titles Held:

  • Retail Specialist
  • Lead Daycare Teacher
  • Cashier

Degrees

  • High School Diploma

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