- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Team building
- Multitasking
- Basic math
- Decision-making
- Active listening
- Critical thinking
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- Microsoft Office
- Collaboration
- Working collaboratively
- Communication
- Planning
- Team management
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Retail Specialist, 05/2021 - Current
Cargill – Austin, TX,
- Merchandised store to showcase promotional items and increase sales.
- Managed cash drawer and facilitated sales using cash, credit and gift card.
- Assessed customer needs and educated on product functionality and features.
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Recommended optimal merchandise based on customer needs and desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Mixed and matched paints according to customer specifications.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Lead Daycare Teacher, 08/2019 - 08/2020
Kohl's – Anchorage, AK,
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills such as colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Identified warning signs of emotional and developmental problems in children.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Encouraged early literacy through read-aloud time and alphabet games.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Created infant area, toddler area and preschool area of play within daycare area.
- Implemented positive discipline by following policy of warning, timeout and talking with child.
- Sparked creativity and imagination by helping children discover new things each day.
- Read stories to children and taught painting, drawing and crafts.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Cashier, 06/2016 - 07/2019
King's Hawaiian – Flowery Branch, GA,
- Assisted customers with account updates, new service additions and promotional offers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Monitored sales events, added new merchandise and rang up purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
- Inspected items for damage and obtained replacements for customers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Welcomed customers, offering assistance to help find necessary store items.
High School Diploma: , Expected in 06/2018
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Owen County High School - Owenton, KY.,
GPA:
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