Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Team building
Multitasking
Basic math
Decision-making
Active listening
Critical thinking
Microsoft Office
Collaboration
Working collaboratively
Communication
Planning
Team management
Experience
Retail Specialist, 05/2021 - Current Cargill – Austin, TX,
Merchandised store to showcase promotional items and increase sales.
Managed cash drawer and facilitated sales using cash, credit and gift card.
Assessed customer needs and educated on product functionality and features.
Resolved customer concerns and answered questions to promote positive guest experiences.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Stayed up to date on store promotions, payment policies and security practices.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Mixed and matched paints according to customer specifications.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Lead Daycare Teacher, 08/2019 - 08/2020 Kohl's – Anchorage, AK,
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Taught children foundational skills such as colors, shapes and letters.
Organized and led activities to promote physical, mental and social development.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Identified warning signs of emotional and developmental problems in children.
Supervised circle time, free play, outside play and learning and developmental activities.
Encouraged early literacy through read-aloud time and alphabet games.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Created infant area, toddler area and preschool area of play within daycare area.
Implemented positive discipline by following policy of warning, timeout and talking with child.
Sparked creativity and imagination by helping children discover new things each day.
Read stories to children and taught painting, drawing and crafts.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
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