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Retail specialist Resume Example

Resume Score: 90%

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RETAIL SPECIALIST
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highly enthusiastic with 11 years customer service experience.

Skill Highlights

Microsoft Office, Excel, PowerPoint proficiency Quick learner Strong verbal communication Accomplishments

Customer service expert

Telecommunication skills


  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Top sales performer
Work Experience
Retail specialistNov 2004 to Aug 2007
Debs - Topeka, KS

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained 2 new employees quarterly.

Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Designed and suggested new display ideas to improve accessibility to merchandise.Assisted customers with store and product complaints.

Lead TellerSep 2008 to Jun 2010
Wells Fargo Bank - Anchorage, AK
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Researched beneficial investment opportunities and made recommendations to senior management.Opened new customer accounts, including checking, savings and lines of credit.Managed opening and closing times for the main branch.Balanced daily cash deposits and bank vault inventory with a zero error rate.Assembled in-store marketing displays.Trained employees on cash drawer operation.Processed treasury, tax and loan payments.Supplied tellers with coin and currency as needed.Received regional branch recognition award for outstanding customer service.Delivered prompt, accurate and excellent customer service.
Customer Service RepJul 2010 to Dec 2012
Electrolux - Augusta, GA
  • Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Properly directed inbound calls in phone queues to improve call flow.
Billing RepDec 2012 to Jul 2014
Knology - Augusta, GA
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.Built customer loyalty by placing follow-up calls for customers who reported product issues.Maintained up-to-date records at all times.Addressed customer service inquiries in a timely and accurate fashion.Demonstrated mastery of customer service call script within specified timeframes.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.
Front desk specialistAug 2014 to Current
Concentra Urgent Care - Austin, GA
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and screened a high volume of internal and external communications, including email and mail.
Education and Training
Bachelor of Science, Fashion Merchandising marketing, management2015SOUTHERN NEW HAMPSHIRE University - Manchester, NH, United StatesGPA: GPA: 3.0Fashion Merchandising I am currently a senior and will be graduating in September. GPA: 3.0 marketing, management
High School Diploma, general2005Highland Park high school2 - Topeka, KS, united states
GENERAL HIGHLAND PARK Topeka, KS, UNITED STATES
Skills

analytical skills, Attention to detail, back-up, banking, call center, daily cash


deposits, cashier, central point of contact, closing, interpersonal skills, credit, client, customer satisfaction, excellent customer service, Customer Service, customer service skills, Database, email, senior management, fashion, faxes, inventory, managing, marketing, access, Excel, mail, Microsoft Office, office, PowerPoint, policies, presentations, knowledge of store, quality assurance, Quick learner, receptionist, sales, script, spreadsheets, tax, telephone, phone, treasury, verbal communication

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Debs
  • Wells Fargo Bank
  • Electrolux
  • Knology
  • Concentra Urgent Care

School Attended

  • SOUTHERN NEW HAMPSHIRE University
  • Highland Park high school2

Job Titles Held:

  • Retail specialist
  • Lead Teller
  • Customer Service Rep
  • Billing Rep
  • Front desk specialist

Degrees

  • Bachelor of Science , Fashion Merchandising marketing, management 2015
    High School Diploma , general 2005
    GENERAL HIGHLAND PARK Topeka, KS, UNITED STATES

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