Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highly enthusiastic with 11 years customer service experience.
Microsoft Office, Excel, PowerPoint proficiency Quick learner Strong verbal communication Accomplishments
Customer service expert
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained 2 new employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Designed and suggested new display ideas to improve accessibility to merchandise.Assisted customers with store and product complaints.
analytical skills, Attention to detail, back-up, banking, call center, daily cash
deposits, cashier, central point of contact, closing, interpersonal skills, credit, client, customer satisfaction, excellent customer service, Customer Service, customer service skills, Database, email, senior management, fashion, faxes, inventory, managing, marketing, access, Excel, mail, Microsoft Office, office, PowerPoint, policies, presentations, knowledge of store, quality assurance, Quick learner, receptionist, sales, script, spreadsheets, tax, telephone, phone, treasury, verbal communication
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