Livecareer-Resume

Retail Sales Team Lead Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Accomplishments
  • Supervised team of 20-25 staff members.
Skills
  • Training and mentoring
  • Team Building
  • Shrink reduction
  • Promotions and specials
  • Store presentation
  • Microsoft applications proficiency
  • Customer service
  • Cash register operation
  • Reading comprehension
  • Verbal and written communication
  • Computer proficiency
  • Leadership
  • Maintenance & Repair
  • Detail-oriented
Work History
01/2020 to Current
Retail Sales Team Lead Dick's Sporting Goods Inc Federal Way, WA,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
08/2019 to 01/2020
Retail Sales Associate Omaha Steaks Des Peres, MO,
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
09/2018 to 08/2019
Retail Sales Associate Omaha Steaks Houston, TX,
  • Installed underground sprinkler systems to provide grass and greenery with adequate water supply.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
  • Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
Education
Expected in 12/2021
Bachelor of Science: Criminal Justice
East Carolina University - Greenville, NC
GPA:
Expected in 06/2018
High School Diploma:
Roanoke Rapids High School - Roanoke Rapids, NC
GPA:
Additional Information

Throughout my Senior year of high school I worked as a team member at Tractor Supply Company while also participating on the Roanoke Rapids High School Varsity baseball team. I transferred to the Tractor Supply store in Greenville, North Carolina beginning my freshman year and continued to work as a part-time team member through January of 2020. At this time I was promoted to Team Lead which at the time was part-time. After a couple months of being part-time the position was moved to full-time. I took on the challenge to take the full-time position as Team Lead while also balancing a full-time semester work load through East Carolina University. As a dedicated employee of Tractor Supply I took on the role of supervising opening and closing shifts, talking with team members about instances they needed to improve on, and provided the best customer service that I possibly could to the customers visiting the store. I have worked hard throughout my college career to not only graduate on time, but a semester early. I sacrificed my free time to always ensure that my school work was up to date and was done correctly. I am a very dedicated individual and work hard to reach my goals.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • East Carolina University
  • Roanoke Rapids High School
Job Titles Held:
  • Retail Sales Team Lead
  • Retail Sales Associate
  • Retail Sales Associate
Degrees
  • Bachelor of Science
  • High School Diploma

Similar Resume

View All
Operations Team Lead/Retail Staging
Retail Associate/Course Team Lead