I'm a Sr. Specialist Retail and Complementary Sales support with 10 years of experience, and I am seeking employment. I am kind and responsible. I acted as a retail shop deputy manager after I proposed re-structural ideas to be applied in the retail segment in Orange telecom Egypt in 2011. Also I worked on developing an enhanced process to solve the retail technical issues in Orange telecom Egypt in 2016. In addition, I started my on online business and reached more than 35,000 customers with a very limited advertising budget on my Facebook page in 2015.
Retail Sales Supporting
Direct Sales (Retail)
Microsoft Power Point
Political writing & Blogging
Retail Sales Support Senior Specialist01/2015 to 09/2016Orange Telecom EgyptCairo
Worked on a supporting the retail sales team doing their tasks smoothly.
Presented the retail interests at meeting with other commercial teams to assure the smooth transactions at our shops and availing the needed resources to conduct a new campaign among our channels.
Updated the technical support process to make it efficient enough to handle our retail teams during their daily works as such technical problems can affect achieving the sales target and the company image.
Worked on mapping the retail users among different applications to assist the internal audit doing their job.
Created new log-in users on several application to the new hired retail employees in addition to apply any needed modification on existing users.
Created the forecast to assure the availability of a sufficient stock quarterly at the company retail channels.
Owner01/2015 to CurrentOriginal US Fashion (FB-page)Cairo
Created the FB page to sell fashion items.
Managed the ads campaigns through social media with a limited budget.
Reached more than 30000 customer with more than 95% satisfaction rate among the total transactions.
Retail Sales Senior Specialist08/2008 to 01/2015Orange Telecom EgyptCairo
Managed a team of 10 members as I acted as a shop deputy manger since Sep.2011.
Changed the shop structure as I suggested a restructure that has been applied.
Trained franchises employees on our retail activities customer (handling/ tools/applications).
Worked on solving any customer problem with other technical and customer complaint handling teams.
Achieved my sales targets.
Call Center Representative12/2006 to 08/2008Orange Telecom EgyptCairo
Managed the call center employees as I supported the call center work force management team ( Jan 2008 - August 2008) doing the following tasks:
Managed the incoming calls and distributing them efficiently among log-in representatives.
Created schedules of the call center employees and accepting/rejecting/applying of annual - sick - emergency leaves.
Worked on assuring the log-in time adherence with that scheduled to call center representatives.
Worked on handling customer inquiries.
Solved customers problems through contacting and follow up with concerned technical team.
MBA: Global Management2013ESLSCA Business SchoolCairo, EgyptMaster's Degree in Business Administration. ESLSCA Business School, Cairo, Egypt (April 2010 - January 2013)
Bachelor of Arts: Political Science2006Cairo UniversityCairo, EgyptBachelor's Degree in Political Science. Cairo University, Cairo, Egypt (October 2002 - May 2006)
Gathering and Developing the News by Michigan State University on Coursera. Certificate earned on December 2, 2016
Write Professional Emails in English by Georgia Institute of Technology on Coursera. Certificate earned on November 16, 2016
English for Effective Business Speaking by The Hong Kong University of Science and Technology on Coursera. Certificate earned on November 11, 2016
What is news? by Michigan State University on Coursera. Certificate earned on November 5, 2016
Speak English Professionally: In Person, Online & On the Phone by Georgia Institute of Technology on Coursera. Certificate earned on October 14, 2016
Build Your Professional ePortfolio in English by Georgia Institute of Technology on Coursera. Certificate earned on October 10, 2016
The Search for Great Ideas: Harnessing creativity to empower innovation. by Michigan State University on Coursera. Certificate earned on August 11, 2016
English for Business and Entrepreneurship by University of Pennsylvania on Coursera. Certificate earned on June 17, 2016