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retail sales specialist resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Skills
  • Stockroom Upkeep
  • Suggestive Selling
  • Security Practices
  • Customer Needs Assessment
  • Store Policies and Procedures
  • Strong Communication and Interpersonal Skills
  • Product Recommendations
  • Customer Service
  • Teamwork and Collaboration
  • Locating Merchandise
  • Policy and Procedure Adherence
  • Sales and Promotions
  • Adaptable and Flexible
  • Meeting Sales Goals
  • Strategic Selling
  • Product Promotion
  • Loss Prevention Goals Monitoring
  • Merchandise Receiving and Handling
  • Merchandising and Display
  • Building Customer Relationships and Loyalty
  • Upselling Strategies
  • Excellent Written and Verbal Communication
  • Store Opening and Closing
  • Persuasive Selling
  • Ethical Standards
  • Upselling Techniques
  • Building Customer Loyalty
  • Engaging with Diverse Customers
  • Retail Metrics and Goals
  • Providing Feedback
  • Operational Efficiency
  • POS System Operations
  • Order Processing
  • Educational Opportunities
  • Assigning Tasks
  • Computer Proficiency and Microsoft Office
  • Cash Handling
  • Corrective Actions
  • Exceeding Customer Expectations
  • Time Management
  • Retail Store Operations
  • Data Operations
  • Proper Staffing
  • Legal Standards
  • Staff Assignments
  • Team Meetings
  • Partner Collaboration
  • Effective Selling Techniques
  • Positive Customer Engagement
  • Sales Records Management
  • Shrinkage Prevention
  • Purchase Needs Determination
  • Corporate Compliance
  • Competitive Benchmarking
  • Online Systems
  • Answering Customer Questions
  • Goal-Driven
Work History
07/2021 to Current
Retail Sales Specialist Sandestin Santa Rosa Beach, FL,
  • Handled in-store purchase payment processing with cash and credit cards.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Mentored and trained Number sales associates for two store locations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
11/2019 to 09/2020
Retail Sales Manager Efinancial Austin, TX,
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Mentored and trained 40 sales associates for two store locations.
  • Analyzed data and profit and loss statements to compose store budget.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Directly worked with 5 customers per shift to build relationships and increase customer satisfaction ratings 98%.
  • Assisted in increasing quarterly sales revenue 90% through Accountability and Side by Side selling.
  • Assisted in driving sales through targeted product presentation and merchandising.
11/2019 to 05/2020
Sales Account Executive T-Mobile Bloomington, IN,
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Identified sales growth opportunities by networking and building relationships with potential advertisers.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Recorded and maintained sales prospect and sales data within customer relationship management system.
  • Researched potential customer markets thoroughly before beginning personal contacts.
  • Led sales team to exceed quarterly sales goals.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Negotiated contracts and sales terms with new and existing clients.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Championed company products and increased quarterly revenue.
11/2011 to 08/2014
Retail Sales Associate Cox Enterprises San Jose, CA,
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Logged reports, expenses, receipts and sales documents into digital database.
Education
Expected in 08/2004 to to
Associate Of Business Administration: Business Management
Northwestern State University of Louisiana - Natchitoches, LA
GPA:

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Resume Overview

School Attended

  • Northwestern State University of Louisiana

Job Titles Held:

  • Retail Sales Specialist
  • Retail Sales Manager
  • Sales Account Executive
  • Retail Sales Associate

Degrees

  • Associate Of Business Administration

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