retail sales specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable Retail Assistant with 25 years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Skills
Staff Oversight
Financial Goals
Recruiting and Hiring
Loss Prevention
Assistant manager experience
Sales Forecasting
Store Display Management
Training and Mentoring
Sales Expertise
Team Building
Stocking and Receiving
Cash Register Operation
Flexible Schedule
Customer Assistance
Product and Service Sales
Cash Handling
Store Opening and Closing
Complaint Management
Teamwork and Collaboration
POS System Operations
Product Merchandising
Product Knowledge
Product Promotions
Money Handling
Customer Service
Problem-Solving
Time Management
Friendly and Outgoing
Regulatory Compliance
Conflict Resolution
Relationship Building
Suggestive Selling
POS System Operation
Product Recommendations
Self-Checkout Assistance
Positive and Professional
Teamwork
Upselling
Sales management
Outside sales
Inside sales
Experience
Retail Sales Specialist, 03/2017 - Current Vroom, Inc. – Phoenix, AZ,
Provided in-depth information on product features so customers could make educated buying decisions.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Received and processed cash and credit payments for in-store purchases.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained current store, product and promotional knowledge to drive consistent sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Calculated pricing, applied discounts and collected payments to process transactions.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Trained and coached 15 sales associates for 2 store locations.
Department Manager, 06/2006 - 09/2016 Department Of The Treasury – Augusta, GA,
Handled shift overstock, restocking and inventory control.
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Executed targeted merchandising and promotional plans to meet department sales goals.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Performed opening and closing duties as part of management team and handled cash management.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Utilized excellent math skills to maintain accurate inventory levels.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Customer Service Representative, 05/2003 - 06/2013 Signature Aviation – Garden City, GA,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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