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retail sales representative resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Experienced Chemical Engineer with a demonstrated history of working in sales and consulting in quality management systems for International Certification Companies. Knowledge in Responsible Sourcing and standard ISO. Ability to make an implementation proposal to improve the quality management system in the companies, including measurement and follow-up to general process management indicators. Familiar and comfortable with paper-based document control procedures in addition to a Good Manufacturing Practices regulated environment. .Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.

Skills
  • Customer service
  • Organization and planning
  • Inspection procedures
  • Problem resolution
  • Audit support
  • Marketing understanding
  • Sales
  • Continuous improvement
  • ISO 9000 standards
  • Document control
  • Research and Development
  • Safety management and control
  • Quality control
Work History
12/2016 to 03/2020
Retail Sales Representative Advanced Drainage Systems Ludlow, MA,
  • Accurate and communicated information about current promotions, new programs for customers and products in mobile market, providing exceptional customer service
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Approached customers to initiate conversations to determine buying preferences. Managed over 40 customer request per day
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies
  • Recommended merchandise to customers based on needs and preferences
  • Answered product questions with up-to-date knowledge of sales and store promotions
01/2016 to 06/2016
Senior Consulting Engineer Ansys Bloomington, MN,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings to improve their quality management system
  • Created innovative proposal for implementation of management systems to drive new business to acquire new clients and expanding new and existing relationships
  • Cold called and conducted face-to-face sales calls to increase sales by 20% and open new market
  • Maximized customer retention by resolving issues quickly
  • Referred customers to various services by evaluating needs and providing recommendations
  • Identified design, process and equipment options to satisfy client needs, minimize costs and limit potential operational problems
01/2013 to 01/2016
Senior Technical Engineer Finastra Plano, TX,
  • Management of Responsible Sourcing Nestlé Program for Venezuela- Colombia and Ecuador. (Audit 4 Pillar)
  • Technical Support Supplier Audits for PEPSICO and NESTLÉ CARE
  • Experience auditing processes in area of accreditation, knowledge in Quality Management Systems audits under ISO 9001: 2008, ISO 14001: 2004 and OHSAS 18001: 2007 standards, and ISO standards N ° 17021: 2011, ISO Guide 65 and ISO 17024: 2012
  • Experience in projects which include accreditations at national and international level, opening of new business lines and improvement in internal process
  • Developed suggestions for technical process improvements to optimize resources
  • Monitored production operations for quality and compliance with standards
  • Assessed expected technical challenges and developed proactive solutions
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
02/2012 to 08/2012
Quality Management Coordinator Common Spirit Pasadena, TX,
  • Create proposal for implementation of good manufacturing practices for company
  • Scheduled preventive and predictive maintenance actions based on failure analysis
  • Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Analyzed and interpreted engineering information to identify needs and make recommendations
  • Effectively controlled release of proprietary and confidential information for general client lists
Education
Expected in 09/2012 to to
CHEMICAL ENGINEER: Chemical Engineering
FUNDACIÓN UNIVERSIDAD DE AMERICA - COLOMBIA, BOGOTA,
GPA:
Expected in 11/2005 to to
High School Diploma:
SAN FACON - COLOMBIA, BOGOTA,
GPA:
Expected in 03/2017 to to
ENGLISH AS A SECOND LANGUAGE: English-as-a-Second-Language Education
ILSC NEW YORK - New York, NY,
GPA:
Expected in 06/2018 to to
English As A Second Language: English-as-a-Second-Language Education
ASA College - Manhattan, NY,
GPA:
Additional Information

COURSES

  • STRUCTURE ISO 9001:2008. Bureau Veritas Certification Colombia. Bogota, Colombia. June 2013
  • TRAINING INTERNAL AUDITOR ISO 9001:2008.Bureau Veritas Certification.Bogota, Colombia
  • INTERNAL AUDITOR ISO 9001:2008. Bureau Veritas Certification.Bogota, Colombia. June 2015
  • INTERNAL AUDITOR ISO 14001:2008. Bureau Veritas Certification.Bogota, Colombia. June 2015
  • INTERNAL AUDITOR ISO 18001:2007. Bureau Veritas Certification.Bogota, Colombia. June 2015
  • AUDITOR SMETA 4 PILLAR (SEDEX). Bureau Veritas Certification.Bogota, Colombia. March 2014
  • AUDITOR PEPSICO SQA, Bureau Veritas Certification.Bogota, Colombia
  • STRATEGIC PROJECT PLANNING. SENA (NATIONAL LEARNING SERVICE) Bogota, Colombia. October 2012.
    ENVIRONMENTAL MANAGEMENT SYSTEM, STANDARD NTC ISO 14001:2004.[SENA (NATIONAL LEARNING SERVICE)] Bogota, Colombia. October 2012

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Resume Overview

School Attended

  • FUNDACIÓN UNIVERSIDAD DE AMERICA
  • SAN FACON
  • ILSC NEW YORK
  • ASA College

Job Titles Held:

  • Retail Sales Representative
  • Senior Consulting Engineer
  • Senior Technical Engineer
  • Quality Management Coordinator

Degrees

  • CHEMICAL ENGINEER
  • High School Diploma
  • ENGLISH AS A SECOND LANGUAGE
  • English As A Second Language

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