Expert retail sales professional offering 9 years experience in retail customer service and retail management. Focused on exceeding sales goals. Enthusiastic, outgoing and Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. who consistently meets and exceeds sales targets. Reliable team player and strong communicator.
9 years excellent Customer service Experience
Consistently meets sales goals
proficient in Microsoft office
Fluent in Spanish
Proficient cash handling
Attended multiple sales and leadership training classes
Active listening skills
Skilled problem solver
Motivated team player
Retail Sales RepresentativeJul 2010 - Feb 2013 Verizon WirelessSan Bernardino, CA
Meeting and exceeding all sales and performance goals.
Selling Verizon Wireless products and services.
Building relationships with customers, developing opportunities to cross sell other products and getting repeat business and referrals from customers Handling all customers service issues in timely and professional manner.
Engaging in discussion with customers, asking questions and listening intently in order to make the best recommendations for their wireless need.
Customer Service TechnicianFeb 2007 - Jul 2010 Flextronics Intl.Redlands, CA
Contracted with Verizon Wireless to provide technical support to customers
Troubleshoot, test, program, and repair cellular phones Exchange phone and process all warranty phones
Educate customers on proper use of cell phones and equipment
Sell Verizon Wireless products and services to meet my monthly selling targets
Provide direction, training, and support to other associates Responsible for employees coaching and disciplinary action.
ClerkMar 2005 - Sep 2006 Stater Brothers MarketsRialto, CA
Required to unload, scan, and process
customer orders, assist in bagging the customers' order and
responsible to collect any monies due and/or process checks or other
form of payment.
Stocked merchandise for sale, open cases, price
items for sale, place merchandise shelves, rotate shelf stock and
other merchandise customer purchase. followed all company policies
Developed knowledge about products and sales items to answer shoppers' questions.
High School Diploma: June 2005 Eric Birch High SchoolFontana, Ca