Retail Sales Representative resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Diplomatic Sales Representative excels at managing merchandising and customer service responsibilities in fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above-average customer service. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Bilingual (spanish)
  • Visual merchandising
  • Records management
  • Customer service
  • Interpersonal communication skills
  • Customer Relations
  • Strategic Planning
  • Client Service
  • Sales expertise
  • Problem solving strength
  • Systems and software programs
  • Staff Training
  • POS systems
  • Retail transactions processing
  • Cash Handling
  • Point of sale operation
  • Organization
  • Cash register operation
Work History
06/2015 to Current Retail Sales Representative E. & J. Gallo Winery | Camarillo, CA,
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items and join reward programs.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Issued receipts and processed refunds, credits or exchanges.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Generated brand awareness and positive product impressions to increase sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Recommended merchandise to customers based on needs and preferences.
03/2014 to 10/2015 Caregiver Avalon Health Care Group | West Haven, UT,
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
02/2006 to 03/2014 Visual Merchandiser Ethan Allen | Brookfield, WI,
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Worked with managers and advertising directors to optimize promotions.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Developed merchandising strategy to efficiently move overstock.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Expected in Associate of Arts | Interior Design The Art Institute of Houston, Houston, TX GPA:
Expected in | Basics Houston Community College, Houston, TX GPA:
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • The Art Institute of Houston
  • Houston Community College

Job Titles Held:

  • Retail Sales Representative
  • Caregiver
  • Visual Merchandiser


  • Associate of Arts

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