Advantage Sales and Marketing Visalia & Tulare, CA Worked closely with the District Manager to formulate and build store brand Stocked and restocked inventory when shipments were received Analyzed marketing information and translated it into strategic plans Reorganized sales floor to company standards Maintained daily record of transactions Wrote order supply requests to replenish merchandise.
General Manager, 04/2010 to 01/2014 Sacramento, CA
Worked closely with District Manager to formulate and build store brand Completed training sessions to advance from Assistant to Store Manager Trained new managers on store procedures and policies and trained staff to deliver outstanding customer service Directed and supervised employees Addressed sales staff communication issues in an effective manner Determined staff promotions and demotions to include termination Completed weekly schedules according to payroll policies Delivered excellent customer service by greeting and assisting customers Addressed customer inquiries and resolved complaints Wrote order supply requests to replenish merchandise Stocked and restocked inventory when shipments were received Engaged in sales, inventory, and reconciling cash receipts Maintained daily record of all transactions.
Store Manager, 07/2005 to 04/2010 Sun Glass Hut – Sacramento, CA
Completed trainings to advance from Assistant Manager to Store Manager Analyzed marketing information and translated it into strategic plans Opened a new store location and assisted in recruiting and training new staff Trained all new managers on store procedures and policies Completed weekly scheduled according to payroll policies Design and implemented customer satisfaction metrics Directed and supervised employees engaged in sales, inventory and reconciling cash receipts Trained staff to deliver outstanding customer service Addressed and corrected sales staff communication issues in a tactful and effective manner.