Experienced Special Police Lieutenant with over 12 years of experience in security. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Background Investigation. Well-rounded person with leadership abilities and talents in emergency management and public relations. Approachable and adaptable with dedication to assistance.
Skills
Budget Management
Computer-Aided Dispatch
Performance Appraisals
Physical restraint
Personnel supervision
Drug Interdiction
Nonlethal force apprehension
Workload balancing
Suspect identification
Crime Prevention
Planning and Coordination
Maintenance & Repair
Work History
08/1987 to 02/2009
Retail Sales ManagerUlta Salon, Cosmetics & Fragrance, Inc. – Cupertino, CA,
Participated in inventory control. Required daily maintenance of the company products and supplies.
Operated financial machines to produce receipts of client’s purchases. Operated the UPS and FedEx power ship.
Produce professional customer support service in an efficient and effective manner.
Handle all customer's calls for supplies and deliveries, as well as reproduce documentation for the clients in a timely fashion.
Participated in a professional appearance team-working environment, which made a significant impact to our clients.
Develop a positive sales team and implement procedures to be carried out in a professional manner.
Participated in daily transaction with our financial institution to include all administration duties in our accounts payable as well as accounts receivable department.
Analyzed estimated costs and negotiates specifications/statements of work, price, date of delivery and other contractual and licensing provisions with suppliers and customers.
Conducted negotiations with all levels of suppliers to ensure compliance with our level of performances.
Provide advice and counsel to business counterparts and less experienced sales representatives. Acted as an interface between clientele and the executive Director for support issues.
Provide daily management support to develop, direct and coordinate the inventory of supplies, training, maintenance, and manpower.
Compiling and analyzing information to provide support elements, develop specifications, determine adequacy of readiness, identify operational requirements, and determine effectiveness of the support.
Evaluate problems, trends and deficiencies and recommending and coordinating corrective action changes to the plans that increased sales by 20%.
Develop and analyze policies, procedures and regulatory requirements. Preparing and presenting reports and recommendations toward short-term and long-term goals.
Provide light accounting duties in providing cost estimations within the contract agreement.
03/2009 to 10/2010
Special Police OfficerMarriott International – Columbus, OH,
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Conducted research, gathered information from multiple sources and presented results.
Answered calls from citizens and supervisors for help in complaints and access situations and emergencies.
Implemented training programs for over 11 new recruits.
Planned, scheduled and supervised work of 15 subordinates.
Notified emergency personnel of employee illness incidents and accidents requiring medical assistance and aid.
Policed assigned areas to check buildings and yards for signs of disturbance.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Trained CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Responded quickly to emergency situations to assess and deflect issues.
Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Patrolled and monitored premises in company vehicle and by foot.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
10/2010 to 07/2018
Special Police SergeantG4s – Brewster, NY,
Planned, scheduled and supervised work of 125 subordinates.
Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.
Policed assigned areas to check busses, trains, yards and buildings for signs of disturbance.
Answered calls from citizens and business owners for help in complaints and personnel situations and emergencies.
Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting assets and employees.
Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
Accompanied Officers during shift to evaluate performance and resolve any incorrect behaviors.
Supervised crowds at busy events, including evacuations to prevent injuries.
Effectively rolled out new systems for Watch Commander Reports, Vehicle Pre-Trip Inspection reports, investigations, resulting in strengthened traceability.
Managed team of 25 officers across the Special Police Division, including establishing and enforcing performance policies.
Educated staff members on proper field procedures to boost employee trust in officers and efficiency.
07/2018 to Current
Special Police LieutenantWashington Metropolitan Area Transit Authority, Metro – City, STATE,
Delivered staff training on post readiness strategies while working to enhance morale and support overall welfare.
Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in assigned posts.
Directed and monitored work of 5Special Police Sergeants with clear focus on maximizing results and maintaining transparent policing operations.
Led General Orders and diplomatic security training on various topics, including 100% Identification Checks, Leave Policy and classified materials handling.
Inspected and assessed weapons, uniforms and vehicles on weekly basis to detect maintenance needs.
Maintained accountability and streamlined oversight of more than $1,000,000 in equipment and supplies.
Provided armed internal security to Board Members to safeguard public, classified information and equipment vital to WMATA security.
Assigned controlled emergency response training, drills and overall plans.
Accompanied Sergeants during shift to evaluate performance and resolve any incorrect behaviors.
Monitored and managed tactical communications to control information and focus resources.
Conducted interviews and gathered details regarding infractions and violation incidents to determine course of action and/or discipline.
Increased efficiency of human resources oversight while overseeing training, discipline and motivation for officers.
Boosted staff productivity and performance by coordinating and standardizing disciplinary and motivational approaches.
Educated staff members on proper field procedures to boost officers trust in supervisors and boost morale.
Evaluated investigation documentation submitted by team members to check accuracy and compliance with department policies.
Monitored payroll database for new reports and reviewed or approved findings.
Audited inventory of safety equipment and weapons for mission security compliance.
Policed assigned areas to check busses, trains, yards and buildings for signs of disturbance.
Developed strategies based on Policy and Instruction knowledge and experience to advance security protocols and initiatives.
Frequently patrolled routes and talked with supervisors and officers.
Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
Strengthened shift personnel for readiness with MIR and Range training.
Managed employee scheduling and evaluations and handled general development.
Investigated and resolved strategical concerns impacting employee, management and team direction.
Monitored alarms and security cameras and responded to issues foe facility safeguarding.
Directed day-to-day logistical operations for 30-employee shift.
Education
Expected in 03/2007 to to
Bachelor of Arts: Jessicatian Leadership Faith Jessicatian University & Schools - Washington, DC, GPA:
Coursework in Leadership, Pastoral Counseling.
Expected in 08/2004 to to
Certificate: Jessicatian Counseling Sarasota Academy of Jessicatian Counseling - Sarasota, FL, GPA:
Pastoral Counseling & evaluation for clinical psychological recommendations.
Expected in 06/1986 to to
High School Diploma: Eastern High School - Washington, DC GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.