retail sales manager resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Enthusiastic Retail Sales Manager offering well-developed skills in managing teams while effectively reducing shrink. Pursuing position within busy retail chain where qualified individual with understanding of merchandising strategies is highly sought.

  • Recruiting and hiring
  • Staff oversight
  • Store display management
  • Marketing strategies
  • Building brand awareness
  • Driving business growth
  • Customer outreach
  • Leadership development
  • Time management
  • Microsoft Office
  • Communication
  • Work ethic
  • Supervision
  • Basic math
  • Project planning
  • Cash handling accuracy
  • Retail loss prevention
  • Merchandising knowledge
  • Relationship selling
  • Inventory control procedures
  • Client account management
  • Customer- and service-oriented
  • Money handling
  • Cash register operation
  • Retail merchandising expertise
  • POS system operation
  • Listening skills
  • Product Sales
  • Team player mentality
  • Strategic planning
  • Sales development
  • Product displays
  • Safety methods
  • Able to lift 30 lbs.
  • Merchandise stocking
  • Loss prevention
  • Stockroom procedures
  • Multitasking
  • Friendly, positive attitude
11/2014 to 05/2020 Retail Sales Manager Ulta Salon, Cosmetics & Fragrance, Inc. | Davenport, IA,
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Implemented ongoing staff development to help employees achieve better growth potential.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Assessed floor displays to determine which merchandise required restocking.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
10/2017 to 01/2018 FT. Key Holder Splendid | City, STATE,
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Evaluated transactions for suspected fraud.
  • Signed for incoming shipments in manager's absence.
  • Managed store security needs as required.
  • Maintained store in clean and neat manner.
  • Described merchandise and services to customers.
  • Operated cash register.
  • Responded to safety and loss prevention incidents.
  • Set up visually appealing promotional displays.
09/2014 to 03/2015 MHP & SALES Watch Station International | City, STATE,
  • Priced and labeled new merchandise, verified all products contained price tags and adhered sale labels in correct places.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Verified product numbers with scanners and manual tracking.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Used accurate and efficient storage procedures to shelve new merchandise and returned items.
  • Performed daily inventory cycle counts and assisted with full audits.
  • Replenished inventory with focus on addressing customer needs.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
10/2010 to 09/2014 CO. Manager Eddie Bauer | City, STATE,
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Worked closely with DM & Area Manager to formulate and build store brand and strategy.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw POS operations and cash management to reduce errors.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
Education and Training
Expected in 06/2009 to to Certificate | Pharmacy Tech Maric College , Palm Springs, CA, GPA:
Expected in 06/2000 to to High School Diploma | Cathedral City High School, Cathedral City, CA GPA:
  • Recognized as Employee of the of the year for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from seasonal stock associate to Stock Lead, in less than 12-months
  • Top seller in ADS, UPT & Credit Cards
  • Summit Seller, top client

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Resume Overview

School Attended

  • Maric College
  • Cathedral City High School

Job Titles Held:

  • Retail Sales Manager
  • FT. Key Holder
  • CO. Manager


  • Certificate
  • High School Diploma

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