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Retail Sales Manager Resume Example

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RETAIL SALES MANAGER
Professional Summary

Retail Sales Manager focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing.

Key Skills
  • Outstanding communication skills
  • Team-oriented
  • Exceptional leader
  • Ability to motivate people
  • Dependable 
  • Store operations
  • Inventory management
  • Sales professional
  • Leading by example
  • Commission sales
Accomplishments
  • Ran largest AT&T Corporate location in South Carolina
  • Earned #1 sales ranking 5 months consecutively in State of South Carolina
  • Promoted to Retail Sales Manager and Area Retail Sales Lead in the same year
  • Worked with VP, Director of Sales and upper leadership on special initiatives
  • Was responsible for leading the Alltel migration within the Georgia South Carolina market
  • Achieved 100% audit score in 2015
  • Averaged 95% mystery shops(customer satisfaction surveys)
  • Successfully completed 9 iPhone launches with AT&T
Experience
Retail Sales Manager05/2015 to CurrentAT&TSpartanburg, SC
  • Addressed customer inquiries and resolved complaints
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Worked closely with the area manager to formulate and build the store brand 
  • Trained staff to deliver outstanding customer service 
Area Retail Sales Lead11/2014 to 05/2015AT&T Greenville , SC
  • Delivered performance updates and quarterly business reviews to Director of Sales and Vice President General Manager
  • Maximized company revenue by ensuring that SC was effectively retaining the Alltel investment 
  • Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives 
  • Managed overall inventory for all AT&T and Alltel locations involved in merger
Retail Sales Manager05/2014 to 11/2014AT&TGreenwood, SC
  • Led sales calls and monthly meetings with team members to establish sales and customer retention goals
  • Hired and trained all sales staff for store location
  • Maintained friendly and professional customer interactions
  • Achieved 100+% of quota within the first six months as Sales Manager
  • Completed weekly schedules according to payroll policies.
Team Lead07/2013 to 05/2014AT&TGreenville, SC
  • Observe, coach, and hold employees accountable for performance and behaviors
  • Lead and mentor staff to ensure smooth adoption of new programs and initiatives
  • Consistently drive sales by side selling and utilizing the floor general program
  • Prepared meeting agenda for monthly sales meetings 
Assistant Sales Manager12/2011 to 07/2013AT&TNew Bern, NC
  • Addressed customer inquiries and resolved complaints
  • Ensures employees customize and deliver correct solutions to every customer
  • Completed weekly schedules according to payroll policies
  • Analyzed marketing information and translated it into strategic plans
  • Responsible for KOI and all things related to audit
Retail Sales Consultant09/2008 to 12/2011AT&TFayetteville, NC
  • Ensured that customer service, daily tasks, and sales quotas were achieved consistently
  • Followed policies and procedures that ensured consistent quality customer service
  • Established close client relationships, promoted new products, maintained client satisfaction, and monitored sales performance regularly
  • A highly dedicated sales professional with a track record for longevity and organizational loyalty
  • Excellent rapport building, presentation, and closing skills
  • Utilized strong organizational and analytical skills
Education
BBA2018Capella UniversityMinneapolis, MN, United States
High School Diploma2003Jackson High Jackson, MO, United States
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Resume Overview

Companies Worked For:

  • AT&T
  • AT&T

School Attended

  • Capella University
  • Jackson High

Job Titles Held:

  • Retail Sales Manager
  • Area Retail Sales Lead
  • Team Lead
  • Assistant Sales Manager
  • Retail Sales Consultant

Degrees

  • BBA 2018
    High School Diploma 2003

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