Retail Sales Manager Resume Example
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RETAIL SALES MANAGER
Professional Summary
Retail Sales Manager focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing.
Key Skills
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Accomplishments
- Ran largest AT&T Corporate location in South Carolina
- Earned #1 sales ranking 5 months consecutively in State of South Carolina
- Promoted to Retail Sales Manager and Area Retail Sales Lead in the same year
- Worked with VP, Director of Sales and upper leadership on special initiatives
- Was responsible for leading the Alltel migration within the Georgia South Carolina market
- Achieved 100% audit score in 2015
- Averaged 95% mystery shops(customer satisfaction surveys)
- Successfully completed 9 iPhone launches with AT&T
Experience
Retail Sales Manager05/2015 to CurrentAdquadrantCosta Mesa , CA
- Addressed customer inquiries and resolved complaints
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Worked closely with the area manager to formulate and build the store brand
- Trained staff to deliver outstanding customer service
Area Retail Sales Lead11/2014 to 05/2015Arrow Electronics Inc,Cedar Rapids , IA
- Delivered performance updates and quarterly business reviews to Director of Sales and Vice President General Manager
- Maximized company revenue by ensuring that SC was effectively retaining the Alltel investment
- Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives
- Managed overall inventory for all AT&T and Alltel locations involved in merger
Retail Sales Manager05/2014 to 11/2014Carmax, Inc.Atlanta , GA
- Led sales calls and monthly meetings with team members to establish sales and customer retention goals
- Hired and trained all sales staff for store location
- Maintained friendly and professional customer interactions
- Achieved 100+% of quota within the first six months as Sales Manager
- Completed weekly schedules according to payroll policies.
Team Lead07/2013 to 05/2014Company NameCity, State
- Observe, coach, and hold employees accountable for performance and behaviors
- Lead and mentor staff to ensure smooth adoption of new programs and initiatives
- Consistently drive sales by side selling and utilizing the floor general program
- Prepared meeting agenda for monthly sales meetings
Assistant Sales Manager12/2011 to 07/2013Company NameCity, State
- Addressed customer inquiries and resolved complaints
- Ensures employees customize and deliver correct solutions to every customer
- Completed weekly schedules according to payroll policies
- Analyzed marketing information and translated it into strategic plans
- Responsible for KOI and all things related to audit
Retail Sales Consultant09/2008 to 12/2011Company NameCity, State
- Ensured that customer service, daily tasks, and sales quotas were achieved consistently
- Followed policies and procedures that ensured consistent quality customer service
- Established close client relationships, promoted new products, maintained client satisfaction, and monitored sales performance regularly
- A highly dedicated sales professional with a track record for longevity and organizational loyalty
- Excellent rapport building, presentation, and closing skills
- Utilized strong organizational and analytical skills
Education
BBA2018Capella UniversityCity, State, United States
High School Diploma2003Jackson High City, State, United States
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Resume Overview
School Attended
- Capella University
- Jackson High
Job Titles Held:
- Retail Sales Manager
- Area Retail Sales Lead
- Team Lead
- Assistant Sales Manager
- Retail Sales Consultant
Degrees
- BBA 2018
High School Diploma 2003
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