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Retail Sales Manager Resume Example

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RETAIL SALES MANAGER
Executive Summary
Accomplished Sales Manager with proven record of increasing sales metrics yearly in multiple locations, while maintaining a highly trained staff focused on customer's needs
Core Qualifications
  • Proven Sales Track Record
  • Staff Development and Coaching
  • Customer Account Maintenance
  • Resolution-Oriented
  • Time Management
  • Problem Resolution
  • Exceptional Customer Service Skills
  • MS Office Proficiency
Professional Experience
Retail Sales Manager05/2003 to 01/2016AT&T Mobility
  • Achieved success in several location in the Philadelphia market by increasing customer base by minimum 15% year over year and being named as a top manager in 2009
  • Success through daily training, coaching and motivation of a sales force ranging 7-15 employees
  • Initiated mentor program for employee development within local region
  • Mentored college interns through AT&T Development Program
  • Reviewed sales trends and set goals daily
  • Assisted in account maintenance and customer service through overcoming objections and guiding customers through options best suited for them as well as AT&T
  • Maintained an organized back office with annual audit results ranking in top 10% of the company nationwide
  • Completed management leadership courses
Retail Manager01/2000 to 05/2003Cingular Wireless
  • Opened 2 new locations and assisted in recruiting and training new staff
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Delivered excellent customer service by greeting and assisting each customer
  • Coordinated weekly schedules according to payroll policies
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager
Sales10/1996 to 01/2000Cellular One
  • Part of team that opened first wireless retail stores in Philadelphia market
  • Worked across departments to help build brand and market share
  • Assisted customers through open ended questions and account maintenance
  • Received employee performance award for sales achievement of top 10% in market
Education
Business Management Rutgers - Camden
AccountingBryant University
Awards
  • AT&T Annual Summit Winner, Top 10% of Managers nationwide 2008
  • Presidents Club Winner, Top 10% Sales in Philadelphia Market 1998
  • Top Sales Performer, Philadelphia region for sales, management and operations, February 2015
  • AT&T Summit Silver Award, top 11% nationwide, 4th quarter 2012
  • AT&T Summit Gold Award, top 4% nationwide, 3rd quarter 2012
  • AT&T VP Club of Excellence Award, Philadelphia, December 2012
  • AT&T VP Club of Excellence Award, Philadelphia, December 2011
Skills
  • Sales 
  • Customer needs assessment
  • Creative problem solving
  • Customer service
  • Customer satisfaction focus
  • Leadership
  • Recruiting
  • Mentoring
Interests
Community Rocks - Board Member for non-profit focused on driving literacy through music education
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Resume Overview

Companies Worked For:

  • AT&T Mobility
  • Cingular Wireless
  • Cellular One

School Attended

  • Rutgers - Camden
  • Bryant University

Job Titles Held:

  • Retail Sales Manager
  • Retail Manager
  • Sales

Degrees

  • Business Management
    Accounting

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