Accomplished Sales Manager with proven record of increasing sales metrics yearly in multiple locations, while maintaining a highly trained staff focused on customer's needs
Core Qualifications
Proven Sales Track Record
Staff Development and Coaching
Customer Account Maintenance
Resolution-Oriented
Time Management
Problem Resolution
Exceptional Customer Service Skills
MS Office Proficiency
Professional Experience
Retail Sales Manager05/2003 to 01/2016AT&T Mobility
Achieved success in several location in the Philadelphia market by increasing customer base by minimum 15% year over year and being named as a top manager in 2009
Success through daily training, coaching and motivation of a sales force ranging 7-15 employees
Initiated mentor program for employee development within local region
Mentored college interns through AT&T Development Program
Reviewed sales trends and set goals daily
Assisted in account maintenance and customer service through overcoming objections and guiding customers through options best suited for them as well as AT&T
Maintained an organized back office with annual audit results ranking in top 10% of the company nationwide
Completed management leadership courses
Retail Manager01/2000 to 05/2003Cingular Wireless
Opened 2 new locations and assisted in recruiting and training new staff
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
Addressed and corrected sales staff communication issues in a tactful and effective manner
Delivered excellent customer service by greeting and assisting each customer
Coordinated weekly schedules according to payroll policies
Completed a series of training sessions to advance from Assistant Manager to Store Manager
Sales10/1996 to 01/2000Cellular One
Part of team that opened first wireless retail stores in Philadelphia market
Worked across departments to help build brand and market share
Assisted customers through open ended questions and account maintenance
Received employee performance award for sales achievement of top 10% in market
Education
Business Management Rutgers - Camden
AccountingBryant University
Awards
AT&T Annual Summit Winner, Top 10% of Managers nationwide 2008
Presidents Club Winner, Top 10% Sales in Philadelphia Market 1998
Top Sales Performer, Philadelphia region for sales, management and operations, February 2015
AT&T Summit Silver Award, top 11% nationwide, 4th quarter 2012
AT&T Summit Gold Award, top 4% nationwide, 3rd quarter 2012
AT&T VP Club of Excellence Award, Philadelphia, December 2012
AT&T VP Club of Excellence Award, Philadelphia, December 2011
Skills
Sales
Customer needs assessment
Creative problem solving
Customer service
Customer satisfaction focus
Leadership
Recruiting
Mentoring
Interests
Community Rocks - Board Member for non-profit focused on driving literacy through music education
