Retail Sales Manager Resume Example
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RETAIL SALES MANAGER
Executive Summary
Accomplished Sales Manager with proven record of increasing sales metrics yearly in multiple locations, while maintaining a highly trained staff focused on customer's needs
Core Qualifications
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Professional Experience
Retail Sales Manager05/2003 to 01/2016Company Name
- Achieved success in several location in the Philadelphia market by increasing customer base by minimum 15% year over year and being named as a top manager in 2009
- Success through daily training, coaching and motivation of a sales force ranging 7-15 employees
- Initiated mentor program for employee development within local region
- Mentored college interns through AT&T Development Program
- Reviewed sales trends and set goals daily
- Assisted in account maintenance and customer service through overcoming objections and guiding customers through options best suited for them as well as AT&T
- Maintained an organized back office with annual audit results ranking in top 10% of the company nationwide
- Completed management leadership courses
Retail Manager01/2000 to 05/2003Company Name
- Opened 2 new locations and assisted in recruiting and training new staff
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Delivered excellent customer service by greeting and assisting each customer
- Coordinated weekly schedules according to payroll policies
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
Sales10/1996 to 01/2000Company Name
- Part of team that opened first wireless retail stores in Philadelphia market
- Worked across departments to help build brand and market share
- Assisted customers through open ended questions and account maintenance
- Received employee performance award for sales achievement of top 10% in market
Education
Business Management Rutgers - Camden
AccountingBryant University
Awards
- AT&T Annual Summit Winner, Top 10% of Managers nationwide 2008
- Presidents Club Winner, Top 10% Sales in Philadelphia Market 1998
- Top Sales Performer, Philadelphia region for sales, management and operations, February 2015
- AT&T Summit Silver Award, top 11% nationwide, 4th quarter 2012
- AT&T Summit Gold Award, top 4% nationwide, 3rd quarter 2012
- AT&T VP Club of Excellence Award, Philadelphia, December 2012
- AT&T VP Club of Excellence Award, Philadelphia, December 2011
Skills
- Sales
- Customer needs assessment
- Creative problem solving
- Customer service
- Customer satisfaction focus
- Leadership
- Recruiting
- Mentoring
Interests
Community Rocks - Board Member for non-profit focused on driving literacy through music education
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Resume Strength
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- Word choice
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Resume Overview
School Attended
- Rutgers - Camden
- Bryant University
Job Titles Held:
- Retail Sales Manager
- Retail Manager
- Sales
Degrees
- Business Management
Accounting
