Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Personable Sales Manager who can build effective teams, starting from a place of respect, providing immediate feedback and coaching to set others up for success. Proven history of achieving sales goals, motivated to get people outside and educate for a lifetime of adventure. Increasing outdoor programing participation by being in tune with the community and their interests. Skilled in solving complicated issues and making effective change to drive results.

  • Authentic
  • Team Building
  • Training and mentoring
  • Scheduling
  • Budgeting
  • Staff Development
  • Sales forecasting
  • Strategic selling
  • Problem resolution
  • Team management
  • Shrink reduction
  • Operational improvement
  • Supervision
  • Business operations
  • Project organization
  • Relationship development
Work History
Retail Sales Manager, 07/2016 to Current
2020 CompaniesCamp Pendleton, CA,
  • 4 years of managing and driving sales for bike and ski, rentals, Hardgoods, which includes bikes, ski, car racks, camping and climbing.
  • Identify opportunities for growth within the bike and ski shop and collaborate with sales teams to exceed sales goals, 8%-15% year over year growth and recognition for top performing shop and driving results.
  • Driving sales to increase store growth from $10 million dollars to $12 million dollars in 4 years of retail sales management.
  • Hire, train and develop highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Embodying REI's core values, going further together by communication, collaboration and aligning on goals and execution of great ideas that will help drive sales and customer service scores.
  • Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Resolving customer relations issues and enabling quick resolutions by providing exceptional customer service through listening and being solution oriented to best fit customers needs
  • Organize promotional events and interacted with community and vendor partners to increase sales volume and averaging 20% increase in membership conversion.
  • Strategically collaborated with market partners to see 35% Increase in outdoor programs and outreach participation from Jan 2018 to end of year 2019.
  • Oversee employee performance, correct problems with coaching, documentation and feedback to increase productivity and reach goals.
  • Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coach employees and train on methods for handling various aspects of sales, ie. Co-op promotion, complicated issues, difficult customers, customer engagement scores.
  • Managed day-to-day staffing and handled scheduling for all store employees, offering quality of life and balance while managing payroll.
  • Drive market collaboration with other sales managers to offer seamless customer experiences across three stores.
  • Inventory management, executing product movement in SAP to maintain inventory accuracy.
  • Understanding inventory levels and making add on requests and forecast reviews to keep proper on hands.
Sales Lead, 09/2014 to 07/2016
Ascena Retail GroupGreensboro, NC,
  • Outdoor program instructor, Educate members and customers through in store programming. Teach an average of 55 people a variety of outdoor cubiculum to get them outside and enjoy their outdoor experience.
  • Driving sales through visual execution, maintaining a clean and organized department.
  • Train and mentor new staff and provide direction to peers when necessary, setting daily expectations and execution of tasks.
  • Maintaining excellent product knowledge and staying up to date on new product to offer the most credible expertise to customers when shopping for their next adventure.
  • Look for opportunities to enhance operations and be most efficient. Implementing best practices and bringing others along through proper communication.
Activities Guide, 08/2011 to 07/2016
Aids Healthcare FoundationNorth Miami Beach, FL,
  • Offered world class customer service, embodying our motto, "Yes is the answer, what is the question?"
  • Guiding guests on any excursion they sign up for, hiking, kayaking, paddle boarding, canoeing, backpacking, cycling, rock climbing, farm tours, archery.
  • Safely transporting guests to destination of choice and embark upon an adventure while educating them on the area, flora and fauna, history of the mountains, etc.
  • Responsible for providing the guests with an incredible experience, making them feel comfortable and confident wherever they wanted to go.
  • Able to handle any type of guest experience, turning a negative experience into a positive experience.
  • Rebuilt trails to ensure a positive outdoor experience for our guests.
  • Collaborated with the activities coordinator on ideas for new activities to increase our menu of offerings.
  • Wrote outdoor articles for the Blackberry Journal where guests could read about their upcoming adventures and get to know their guides before meeting in person.
  • Kept guest information and interactions confidential.
  • Knowledgeable about the history of the property, the family, the story, as well as the surrounding area, having a vast understanding of that area in which I guided as well as having the ability to answer the majority of questions asked to educate the guests while they visited the property and The Great Smoky Mountains.
  • Having repeat guests ask for me specifically to lead them on an adventure.
  • Ability to communicate effectively with a variety of different personalities in any type of environment. Building personal relationship to offer the most unique and custom experience for the guests.
  • Built personal relationships with guests to promote positive experiences.
Assistant Store Manager, 03/2005 to 03/2013
Little River Trading CompanyCity, STATE,
  • Analyzed trends in softgoods to make buying decisons which increased softgood sales by 50%.
  • Represented company at national and regional trade shows.
  • Driving sales each year to become a $1 million dollar store.
  • Training new staff to provide the best experience for our customer base.
  • Hired, trained, and developed staff
  • Leading group hikes and in store presentations for the community
Bachelor of Arts: Theatre Arts, Expected in 05/2008
The University of Tennessee - Knoxville - Knoxville, TN
Associate of Arts: General Studies, Expected in 05/2004
Hiwassee College - Madisonville, TN
High School Diploma: , Expected in 05/2002
Heritage High School - Maryville, TN

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School Attended

  • The University of Tennessee - Knoxville
  • Hiwassee College
  • Heritage High School

Job Titles Held:

  • Retail Sales Manager
  • Sales Lead
  • Activities Guide
  • Assistant Store Manager


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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