Personable Sales Manager who can build effective teams, starting from a place of respect, providing immediate feedback and coaching to set others up for success. Proven history of achieving sales goals, motivated to get people outside and educate for a lifetime of adventure. Increasing outdoor programing participation by being in tune with the community and their interests. Skilled in solving complicated issues and making effective change to drive results.
Skills
Authentic
Team Building
Training and mentoring
Scheduling
Budgeting
Staff Development
Sales forecasting
Strategic selling
Problem resolution
Team management
Shrink reduction
Operational improvement
Supervision
Business operations
Project organization
Relationship development
Work History
Retail Sales Manager, 07/2016 to Current 2020 Companies – Camp Pendleton, CA,
4 years of managing and driving sales for bike and ski, rentals, Hardgoods, which includes bikes, ski, car racks, camping and climbing.
Identify opportunities for growth within the bike and ski shop and collaborate with sales teams to exceed sales goals, 8%-15% year over year growth and recognition for top performing shop and driving results.
Driving sales to increase store growth from $10 million dollars to $12 million dollars in 4 years of retail sales management.
Hire, train and develop highly-qualified staff by teaching best practices, procedures and sales strategies.
Embodying REI's core values, going further together by communication, collaboration and aligning on goals and execution of great ideas that will help drive sales and customer service scores.
Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Resolving customer relations issues and enabling quick resolutions by providing exceptional customer service through listening and being solution oriented to best fit customers needs
Organize promotional events and interacted with community and vendor partners to increase sales volume and averaging 20% increase in membership conversion.
Strategically collaborated with market partners to see 35% Increase in outdoor programs and outreach participation from Jan 2018 to end of year 2019.
Oversee employee performance, correct problems with coaching, documentation and feedback to increase productivity and reach goals.
Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coach employees and train on methods for handling various aspects of sales, ie. Co-op promotion, complicated issues, difficult customers, customer engagement scores.
Managed day-to-day staffing and handled scheduling for all store employees, offering quality of life and balance while managing payroll.
Drive market collaboration with other sales managers to offer seamless customer experiences across three stores.
Inventory management, executing product movement in SAP to maintain inventory accuracy.
Understanding inventory levels and making add on requests and forecast reviews to keep proper on hands.
Sales Lead, 09/2014 to 07/2016 Ascena Retail Group – Greensboro, NC,
Outdoor program instructor, Educate members and customers through in store programming. Teach an average of 55 people a variety of outdoor cubiculum to get them outside and enjoy their outdoor experience.
Driving sales through visual execution, maintaining a clean and organized department.
Train and mentor new staff and provide direction to peers when necessary, setting daily expectations and execution of tasks.
Maintaining excellent product knowledge and staying up to date on new product to offer the most credible expertise to customers when shopping for their next adventure.
Look for opportunities to enhance operations and be most efficient. Implementing best practices and bringing others along through proper communication.
Activities Guide, 08/2011 to 07/2016 Aids Healthcare Foundation – North Miami Beach, FL,
Offered world class customer service, embodying our motto, "Yes is the answer, what is the question?"
Guiding guests on any excursion they sign up for, hiking, kayaking, paddle boarding, canoeing, backpacking, cycling, rock climbing, farm tours, archery.
Safely transporting guests to destination of choice and embark upon an adventure while educating them on the area, flora and fauna, history of the mountains, etc.
Responsible for providing the guests with an incredible experience, making them feel comfortable and confident wherever they wanted to go.
Able to handle any type of guest experience, turning a negative experience into a positive experience.
Rebuilt trails to ensure a positive outdoor experience for our guests.
Collaborated with the activities coordinator on ideas for new activities to increase our menu of offerings.
Wrote outdoor articles for the Blackberry Journal where guests could read about their upcoming adventures and get to know their guides before meeting in person.
Kept guest information and interactions confidential.
Knowledgeable about the history of the property, the family, the story, as well as the surrounding area, having a vast understanding of that area in which I guided as well as having the ability to answer the majority of questions asked to educate the guests while they visited the property and The Great Smoky Mountains.
Having repeat guests ask for me specifically to lead them on an adventure.
Ability to communicate effectively with a variety of different personalities in any type of environment. Building personal relationship to offer the most unique and custom experience for the guests.
Built personal relationships with guests to promote positive experiences.
Assistant Store Manager, 03/2005 to 03/2013 Little River Trading Company – City, STATE,
Analyzed trends in softgoods to make buying decisons which increased softgood sales by 50%.
Represented company at national and regional trade shows.
Driving sales each year to become a $1 million dollar store.
Training new staff to provide the best experience for our customer base.
Hired, trained, and developed staff
Leading group hikes and in store presentations for the community
Education
Bachelor of Arts: Theatre Arts, Expected in 05/2008 The University of Tennessee - Knoxville - Knoxville, TN GPA:
Associate of Arts: General Studies, Expected in 05/2004 Hiwassee College - Madisonville, TN GPA:
High School Diploma: , Expected in 05/2002 Heritage High School - Maryville, TN GPA:
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