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Retail Sales Manager Resume Example

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RETAIL SALES MANAGER
Summary

Attentive supervisor with [Number] years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Skills
  • Staff oversight
  • Store display management
  • Recruiting and Hiring
  • Financial goals
  • Management
  • Team building
Experience
09/2018 to 03/2020
Retail Sales ManagerCompany Name － City, State
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Created excellent [Type] experience to cultivate customer loyalty and retention.
  • Created daily [Type] reports and monitored [Action] to effectively manage inventory turnaround times.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Implemented ongoing staff development to help employees achieve better growth potential.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
  • Trained and coached [Number] sales associates for [Number] store locations.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Provided in-depth information on product features so customers had the opportunity to make educated decisions.
10/2017 to 09/2018
Sales AssociateCompany Name － City, State
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
04/2016 to 10/2017
Shift LeaderCompany Name － City, State
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Allocated tasks to employees daily and monitored activity and task completion.
Education and Training
05/2016
High School DiplomaMiddle College of Forsyth County － City, State
  • 4.2 GPA
  • Ranked in Top 3% of class
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Resume Overview

School Attended

  • Middle College of Forsyth County

Job Titles Held:

  • Retail Sales Manager
  • Sales Associate
  • Shift Leader

Degrees

  • High School Diploma

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