Operations Manager who excels in driving revenue and company growth. Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply management talents to drive long-term company growth.
Oversaw the development and launch of new products and services.
Recruited, hired and trained new employees for Sales and Customer Service.
Optimized the overall customer experience by putting customers first.
Mentored, coached and trained team members.
Identified inefficiencies and made recommendations for process improvements as well as reduced and controlled expenses.
Increased company market share by 15% in just 12 months.
Surpassed revenue goals in four consecutive quarters.
Implemented updated policies and procedures regarding, attendance, sales process, and HR policy.
Wrote marketing and advertising materials.
Hired and trained staff.
Grew the business by expending into new areas such as DishNetwork and HughesNet as well as growing the business from two locations to three locations.
Monitored multiple project budgets each quarter.
Developed and shared best practices across the company, including sales and retention processes.
Boosted company efficiency through technology upgrades and process improvements. Implemented new policies and procedures including reference material, training material, and implementation processes.
Implemented new policies and procedures including reference material, training material, and implementation processes.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Ensured proper cleanliness was maintained in all areas of the kitchen and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Consistently obtained highest rating from the county health department.
Emphasis in Sales and Team Development.
Coursework in Business, Management and Communications.
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