Retail Sales Manager Resume Example
Love this resume?Build Your Own Now
RETAIL SALES MANAGER
Summary
Self-starter with more than 8 years of sales forecasting and inventory oversight expertise. Offering a strong background in developing sales associates into effective sales leaders. Looking for Growth with an amazing company that I live for. I am driven and specialized in the beauty world, Proactive and bilingual Retail Sales Manager offering experience driving business growth and creating a positive working environment. Looking to bring a successful background building customer relationships to increase a company's services and market share.
Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
|
|
Experience
09/2020 to Current
Service ManagerPatterson Companies － Rochester , MN
- Created employee work schedules to keep shifts properly staffed.
- Hired, trained and developed service department staff to drive performance.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Monitored employee performance through effective analysis of key metrics.
- Informed and educated department employees on changes from management.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
- Collaborated with customers to offer solutions to service needs.
- Ran the salon and the salon team
- Ran prestige sales and boutiques
09/2019 to Current
Retail Sales ManagerThe Realreal, Inc. － Stamford , CT
- Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Supervised employees, building successful and talented department that increased sales
- Implemented ongoing staff development to help employees achieve better growth potential.
- Oversaw daily staffing needs and handled scheduling for all employees of the store.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Provided in-depth information on product features so customers could make educated buying decisions.
08/2015 to 09/2019
Clinique Counter ManagerBelk － Albany , GA
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Delivered effective mentoring and training successfully building team of sales-driven individuals with strong cosmetics and skincare understanding.
- Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
- Modeled effective selling behaviors to obtain high customer engagement.
- Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
- Guided and supported [Number] staff members to consistently achieve team and personal goals.
- Mentored newly hires in upselling techniques, to improve sales expertise.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
08/2013 to 08/2015
StylistQvc, Inc. － Fort Myers , FL
- Greeted each client and asked questions to determine fashion needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Collaborated with clients of all types to increase profile and status through effective styling.
- Maintained updated knowledge of the fashion industry
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained distinct cleanliness of work and shared areas while serving customers daily.
12/2013 to 06/2015
Sales LeadMassage Envy － Glendale , CA
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Education and Training
08/2017
Cosmetology License Tricoci University of Beauty Culture, LLC - Highland － City, State
Associate of ScienceSouth Suburban College of Cook County － City, State
06/2015
High School DiplomaMunster High School － City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Tricoci University of Beauty Culture, LLC - Highland
- South Suburban College of Cook County
- Munster High School
Job Titles Held:
- Service Manager
- Retail Sales Manager
- Clinique Counter Manager
- Stylist
- Sales Lead
Degrees
- Cosmetology License
Associate of Science
High School Diploma
Similar Resumes
