LiveCareer-Resume

retail sales manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Self-starter with more than 8 years of sales forecasting and inventory oversight expertise. Offering a strong background in developing sales associates into effective sales leaders. Looking for Growth with an amazing company that I live for. I am driven and specialized in the beauty world, Proactive and bilingual Retail Sales Manager offering experience driving business growth and creating a positive working environment. Looking to bring a successful background building customer relationships to increase a company's services and market share.

Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Store display management
  • Recruiting and hiring
  • Staff oversight
  • Financial goals
  • Partner collaboration
  • Management
  • Leadership development
  • Driving business growth
  • Building brand awareness
  • Team management
  • Planning and coordination
  • Communications
  • Supervision
  • Customer service
  • Customer outreach
  • Business operations
  • Process improvement
  • Organization
  • Problem resolution
  • Team building
  • Administrative support
  • Relationship development
Education and Training
Tricoci University of Beauty Culture, LLC - Highland Highland, IN Expected in 08/2017 Cosmetology License : - GPA :
South Suburban College of Cook County South Holland, IL Expected in Associate of Science : - GPA :
Munster High School Munster, IN Expected in 06/2015 High School Diploma : - GPA :
Experience
Patterson Companies - Service Manager
Rochester, MN, 09/2020 - Current
  • Created employee work schedules to keep shifts properly staffed.
  • Hired, trained and developed service department staff to drive performance.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Monitored employee performance through effective analysis of key metrics.
  • Informed and educated department employees on changes from management.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
  • Collaborated with customers to offer solutions to service needs.
  • Ran the salon and the salon team
  • Ran prestige sales and boutiques
The Realreal, Inc. - Retail Sales Manager
Stamford, CT, 09/2019 - Current
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Supervised employees, building successful and talented department that increased sales
  • Implemented ongoing staff development to help employees achieve better growth potential.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Provided in-depth information on product features so customers could make educated buying decisions.
Belk - Clinique Counter Manager
Albany, GA, 08/2015 - 09/2019
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Delivered effective mentoring and training successfully building team of sales-driven individuals with strong cosmetics and skincare understanding.
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Modeled effective selling behaviors to obtain high customer engagement.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Mentored newly hires in upselling techniques, to improve sales expertise.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Qvc, Inc. - Stylist
Fort Myers, FL, 08/2013 - 08/2015
  • Greeted each client and asked questions to determine fashion needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
  • Collaborated with clients of all types to increase profile and status through effective styling.
  • Maintained updated knowledge of the fashion industry
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Maintained distinct cleanliness of work and shared areas while serving customers daily.
Massage Envy - Sales Lead
Glendale, CA, 12/2013 - 06/2015
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

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Resume Overview

School Attended

  • Tricoci University of Beauty Culture, LLC - Highland
  • South Suburban College of Cook County
  • Munster High School

Job Titles Held:

  • Service Manager
  • Retail Sales Manager
  • Clinique Counter Manager
  • Stylist
  • Sales Lead

Degrees

  • Cosmetology License
  • Associate of Science
  • High School Diploma

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