I aspire to use my skills to advance my career and work experience in order to enhance my leadership talents to one who contributes to the advancement of an organization. I maintain a positive attitude under stress and pressure with the ability to multitask while providing customers with a one of a kind premiere experience. As a leader I consistently consider the pros and cons before I make decisions by incorporating a view of the big picture and long term effects. All things considered I strive for continuous improvement and being a top performer in all I set out to accomplish. My demonstrated abilities to work with others and problem solving make me a great employee.
Strong written and oral communication skills
Superior customer service and interpersonal skills
Good computer software skills, i.e., Microsoft word, Excel, and Powerpoint
Ability to maintain amiable relations with Authority personnel and outside contacts
Presenting Demonstrated strong communication skills through giving presentations on interpersonal and organizational communication.
Participated and was instrumental in assisting in fundraising effort for Relay For Life Foundation, successfully raising $700.
Created a twitter, Facebook, and Instagram page for State Farm.
Brought in perspective clients through networking events with State Farm.
Bachelor of Arts : Communications, December 2014Eastern Illinois University － Charleston, IL
Retail Sales Consultant November 2015 to CurrentTCC/Verizon － Homewood, IL
Open and close the store, which includes counting cash drawers and making bank deposits.
Help customers select products that best fit their personal needs.
Educate customers on Verizon products and service offerings.
Communicate information to customers about product quality, value and style.
Offer direction and give constructive feedback to motivate team members.
Process all sales transactions accurately and in a timely fashion.
Answer customer's questions and address problems and complaints in person and via phone.
Offer exceptional customer service to differentiate and promote the company brand.
Admissions Advisor April 2015 to June 2015American Intercontinental University － Schaumburg, IL
Conducted interviews with prospective students.
Evaluated the prospective student's needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision to attend or not attend the school.
Presented information regarding the schools programs and tuition in a factual and ethical manner.
Consistently achieved the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for the Admissions Advisor position including, but not limited to: Enrollments, Starts, Conversion Rate, Show Rate, Schedule/Queue Adherence, Script Adherence, Compliance, the CEC Standards and Product/Program Knowledge Consistently operates within, and is measured with respect to, the schools expected behaviors: Collaboration and Teamwork, Execution, Communication, Student-Centered, Integrity, Drive, Adaptability and Change Management, and Decision Making.
Retail Sales Consultant June 2014 to April 2015T-Mobile － Hammond, IN
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Intern June 2013 to August 2013State Farm － Homewood, IL
Sales Assistance Award Recipient for continuously surpassing goals.
Networked with local businesses to create awareness of new location.
Spoke with dozens of potential clients to generate new revenue for Agency.
Managed greeting table at Open House Event to introduce new prospects to office.
Direct ServiceProvider June 2011 to March 2012Charleston Transitional Facility － Charleston, IL
Assisted disabled clients with meals, dressing, taking medications, and bathing.
Provided disabled clients with transportation and assisted them in accomplishing their daily goals.
Participated in daily recreational activities with disabled clients.
DJ December 2011 to December 2013Hit-Mix 88.9 WEIU － Charleston, IL
Took Caller Requests, Read Breaking News, Sports, and Weather.
Responsible for all studio equipment, Data Logs, and EIU Updates.
Spooler/Packer June 2010 to August 2011Anixter － Alsip, IL
Worked with Machinery, Wiring, and Packaged materials.
Maintained accurate stock records and schedules.
Processed customs duties and fees quickly to release international shipments.
Unloaded, picked, staged and loaded products for shipping.