A results-focused management professional offering 5 years of
progressive leadership, sales, and customer service experience.
Consistently maintains top rank in sales. Operates comfortably in
fast-paced environments that require multitasking, attention to detail, and
high levels of accuracy and accountability.
Exceeds company goals
Attentive to detail
AT&TAugust 2014 to July 2017Retail Sales Consultant Dallas, TX
Opened and closed the store, counted and balanced cash drawers and made bank deposits
Provided onsite training.
Monitored multiple databases to keep track of all company inventory.
Answered customers questions and addressed problems and complaints in person and via phone.
Maintained visually appealing and effective displays for the entire store.
Helped customers select products that best fit their personal needs.
Exceed monthly goals.
Educated customers on product and service offerings.
Keep current on market and product trends to effectively answer customer questions. Build customer confidence by actively listening to their concerns and giving appropriate feedback.
Informed customers about product quality, value and style.
Offered exceptional customer service to differentiate and promote the company brand.
Regional AcceptanceMay 2007 to August 2011Collections Manager Arlington, TX
Overseeing the collection efforts of a $28m portfolio.
Coached associates daily to recognize high performers and addressed performance issues.
Monitored and evaluated randomly selected calls to assess associates' service level standards and completed on-line evaluations of client calls.
Supervised the day to day collection activities, by interacting with and providing direction to a staff of 16+ who contacted customers by telephone, or mail to solicit payment.
Established positive customer relationships through regular contact.
Responsible for maintaining, supervising and recommending collection policies and procedures.
TMX FinanceSeptember 2011 to May 2014General Manager Dallas, TX
Responsible for overseeing and encouraging store growth by managing the store's day to day operations; maximizing profitability by developing and cultivating customer relationships through community involvement, marketing and soliciting new business sources; controlling and reducing operating costs.
Increased sales and collections with thorough training, coaching and developing the skills of all team members to maximize their performance potential.
Determined and/or approved loan values based on a comprehensive vehicle appraisal.
Interviewed and hired qualified candidates for position openings as well as training current staff on company policies and operational procedures.
Prepared and analyzed company reports and communicated information necessary to various levels of management on a daily and monthly basis.
University of NebraskaBusiness ManagementBusiness Management
Areas of Proficiency: Operations Management, Skilled Negotiator, complex problem solver, regulatory compliance and financial services operations, thorough knowledge of loan origination, servicing and lending, skilled in preparing and reviewing closing documents and processing loans supervision and training software implementation and use.