Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated, outgoing and friendly mechanic with a strong drive seeking employment in the Truck/Automotive Industry to gain hands-on experience.

  • Analytical
  • Friendly, positive attitude
  • Planning
  • Flexible
  • Critical thinking
  • Troubleshooting
  • Working collaboratively
  • Maintenance & Repair
01/2018 to 05/2019 Retail Sales Consultant At&T Portables | Belmont, CA,
  • Adjust digital files to alter print elements, such as fonts, graphics or color separations.
  • Monitor inventory levels on a regular basis, ordering or requesting additional supplies, as necessary.
  • Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
  • Set up and operate auxiliary equipment, such as cutting, folding, platemaking, drilling, or laminating machines.
  • Completed high-quality work by performing bindery tasks according to job instructions and work orders.
  • Communicated with staff coordinate work, maintain efficiency and achieve production targets.
  • Inspected finished products, including bound and unbound items to identify defects or quality issues.
01/2014 to 05/2017 Computer Support Technician II Children's Hospital Boston | Boston, MA,
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Assisted in the completion of over 800 trouble tickets using Track-IT helpdesk system, covering the Auraria, Lowry and AMC campuses.
  • Diagnose, troubleshoot and resolve hardware, software or other network and end-user systems, to include perform data backups and disaster recovery operations.
  • Analyze equipment performance records to determine the need for repair or replacement cycles and coordinate with vendors and company personnel to facilitate purchases.
  • Coordinated State Surplus pickups and created inventories associated with old equipment removal.
  • Design, configure and test computer hardware, networking software and operating system software compatibility.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
06/2006 to 08/2012 Information Systems Analyst Butte County Environmental Health | Oroville, CA,
  • Responsible for testing, configuration, employment and exchange for four battalions while providing logistical expertise and knowledge.
  • Project completion end with both the battalion and brigade's networks working with greater efficiency and current to date compliance.
  • Dedication and unrelenting customer service played a vital role in the successful turn-in and redistribution of multiple satellite systems each valued at $474,375.
  • Install or repair network cables, including fiber optic cables, create or revise user instructions, procedures and manuals.
  • Configure and define parameters for installation or testing of local area network(LAN), wide area network(WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Assisted in the completion of over 275 trouble tickets in extreme hostile environments to include seven satellite locations, assessed only by air.
  • Provided support to keep a network of 22 satellites, 24 wireless routers, 56 Army supply information systems, 1 warehouse server and 7 subordinate workstations, 35 Army medical workstations and 4 Army ammo supply workstations; well configured and consistently maintained at 98% logistical network operational rate.
  • Monitor industry websites or publications for information about security patches, releases, viruses or potential problem identification.
  • Weekly motor-pool maintenance of service vehicles, preventative checks to ensure vehicles are mission-ready.
  • Checks included tire condition, battery maintenance, drivability and fluid checks.
  • Provided training and support to users for both hardware and software needs.
Education and Training
Expected in 08/2020 Diploma | Diesel & Truck Technology Lincoln Technical Institute, Denver, CO, GPA:
  • Air Brake Certification
  • MOPAR Level 0
  • Brake Systems
  • Steering and Suspension
  • Preventative Maintenance
  • Tires: rotate, balance and repair
  • Entry level hydraulic repairs
  • Introduction to Automotive Technology
  • Basic Electrical Systems
  • HVAC and Electrical experience
Expected in 04/2006 Diploma | Information Technology Specialist United States Army, Fort Gordon, GA, GPA:
  • Maintain, troubleshoot, and repair networked personal computers.
  • Setup an exchange server and Microsoft Outlook
  • Install and manage local area networks
  • Install and maintain virus software
  • Understand networking topologies
  • Understand internetworking concepts, access lists, direction structures and account management
  • Operating Systems: Windows XP-10 Pro, Server 2003-2019, OSX
  • UNIX/Solaris installation
  • Providing network security and protecting systems from worms and viruses
  • Understand several military-specific digital communications systems.
Expected in 05/2002 High School Diploma | Shelby High School, Shelby, NC GPA:

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School Attended

  • Lincoln Technical Institute
  • United States Army
  • Shelby High School

Job Titles Held:

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  • Computer Support Technician II
  • Information Systems Analyst


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