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Retail Sales Consultant Resume Example

Resume Score: 80%

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RETAIL SALES CONSULTANT
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Efficient [Job Title] skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Skills
  • Explaining instructions
  • Upselling strategies
  • Handling customer complaints
  • Welcoming customers
  • Offering advice
  • Merchandising
  • Product demonstrations
  • Customer service
  • Money Transfer Systems
  • Teamwork
  • Interpersonal and written communication
  • Inventory management
  • Retail merchandising expertise
  • Cash register operation
  • Sales expertise
  • Money handling
  • Retail sales
Education and Training
Some College (No Degree)Bluefield State CollegeBluefield,WV,Business Management
Experience
AT&T Inc.Retail Sales Consultant | Bluefield, WV10/2019 to Current
  • Identified the demand for service offerings through needs assessments.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Managed deposits, financial transactions and business inventory.
  • Assessed conflicts and identified solutions for clients promptly.
  • Utilized strong customer service skills to meet and exceed sales goals [Number]%.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Anytime FitnessHead Trainer | Wytheville, VA04/2019 to 09/2019
  • Assisted with clients pushing them to a healthier life style
  • Kept up to date with clients goals and charts
  • Set appointments and checked in time to time on clients
  • Led clients into group sessions
  • Managed other trainers under the head trainer position
  • Managed new-hire training on topics such as business standards and compliance requirements.
  • Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
  • Oversaw special courses, workshops and seminars to meet different needs.
  • Coordinated spaces and materials for all training classes.
  • Updated technical documentation, specifications and methods to integrate IT technology and products into training programs.
  • Developed and improved assessments systems for instructor, course and student performance evaluations.
  • Produced videos and provided remote training options to reach a wider audience.
  • Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
Bluefield parks and recreation After-School Counselor | Bluefield, WV01/2018 to 03/2019
  • Watched over children and led them in daily exercises
  • Help with their school work and other after school activities
  • Help make appointments for parents to bring their child
  • Promoted parent and teacher partnerships and communications to support students educational goals.
  • Monitored students academic progress, mental health and sociability through ongoing individual assessments.
  • Followed-up with outside mental health service providers to coordinate in-school support.
  • Worked collectively with education professionals to deliver in-school counseling support for identified students.
  • Counseled students in career planning, job placement and academic goals.
  • Established developmentally-appropriate support groups and activities for elementary-aged students.
  • Created and reviewed reports to determine effectiveness of counseling program and make improvements.
  • Coordinated development and implementation of students Individualized Education Plans/Programs (IEPs).
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
Sam's clubSales Floor Associate | Bluefield, VA08/2015 to 08/2017
  • Handle daily interactions with customers
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • AT&T Inc.
  • Anytime Fitness
  • Bluefield parks and recreation
  • Sam's club

School Attended

  • Bluefield State College

Job Titles Held:

  • Retail Sales Consultant
  • Head Trainer
  • After-School Counselor
  • Sales Floor Associate

Degrees

  • Some College (No Degree)

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