Retail Sales Consultant Resume Example AT&T Inc.

RETAIL SALES CONSULTANT

Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Efficient [Job Title] skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Skills

Explaining instructions
Upselling strategies
Handling customer complaints
Welcoming customers
Offering advice
Merchandising
Product demonstrations
Customer service
Money Transfer Systems

Teamwork
Interpersonal and written communication
Inventory management
Retail merchandising expertise
Cash register operation
Sales expertise
Money handling
Retail sales

Education and Training

Some College (No Degree)Bluefield State CollegeBluefield,WV,Business Management

Experience

AT&T Inc.Retail Sales Consultant | Bluefield, WV10/2019 to Current

Identified the demand for service offerings through needs assessments.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed payments and maintained accurate drawers to meet financial targets.
Managed deposits, financial transactions and business inventory.
Assessed conflicts and identified solutions for clients promptly.
Utilized strong customer service skills to meet and exceed sales goals [Number]%.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Anytime FitnessHead Trainer | Wytheville, VA04/2019 to 09/2019

Assisted with clients pushing them to a healthier life style
Kept up to date with clients goals and charts
Set appointments and checked in time to time on clients
Led clients into group sessions
Managed other trainers under the head trainer position
Managed new-hire training on topics such as business standards and compliance requirements.
Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
Oversaw special courses, workshops and seminars to meet different needs.
Coordinated spaces and materials for all training classes.
Updated technical documentation, specifications and methods to integrate IT technology and products into training programs.
Developed and improved assessments systems for instructor, course and student performance evaluations.
Produced videos and provided remote training options to reach a wider audience.
Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.

Bluefield parks and recreation After-School Counselor | Bluefield, WV01/2018 to 03/2019

Watched over children and led them in daily exercises
Help with their school work and other after school activities
Help make appointments for parents to bring their child
Promoted parent and teacher partnerships and communications to support students educational goals.
Monitored students academic progress, mental health and sociability through ongoing individual assessments.
Followed-up with outside mental health service providers to coordinate in-school support.
Worked collectively with education professionals to deliver in-school counseling support for identified students.
Counseled students in career planning, job placement and academic goals.
Established developmentally-appropriate support groups and activities for elementary-aged students.
Created and reviewed reports to determine effectiveness of counseling program and make improvements.
Coordinated development and implementation of students Individualized Education Plans/Programs (IEPs).
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team meetings.

Sam's clubSales Floor Associate | Bluefield, VA08/2015 to 08/2017

Handle daily interactions with customers
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed payments and maintained accurate drawers to meet financial targets.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Resume Overview

Companies Worked For:

AT&T Inc.
Anytime Fitness
Bluefield parks and recreation
Sam's club

School Attended

Bluefield State College

Job Titles Held:

Retail Sales Consultant
Head Trainer
After-School Counselor
Sales Floor Associate

Degrees

Some College (No Degree)

Retail Sales Consultant Resume Example

Resume Score: 80%

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