Motivated and intelligent worker with proven history of accuracy, efficiency and punctuality. Multi-year track record of success in providing exceptional service and operational support. Strong team player committed to assisting co-workers and management with all activities necessary for store success. Skilled at communication with great attention to detail and organizational skills. Resourceful and outgoing professional currently enrolled in Google and Adobe certificate programs. Pursuing positions more aligned with the ability to create long-term career plans and increased opportunity for advancement. Seeking a career move where knowledge and experience gained from my degree programs will not only be valued, but also utilized in a more direct and consistent manner. Looking forward to bringing my confidence, consistency, and work ethic to a new beginning in future ventures.
- Magna cum laude graduate
- Completed continuing education with degree emphasis on Social Media & Online Communities
- Completed coursework in Strategic Communication Management, Communication Networks & Information Management and Leveraging Digital Technologies
- Completed professional development through creating and implementing social media campaigns through externship opportunities
- Major in Communication with emphasis on Public Relations & Marketing
- Minor in Psychology
- Completed professional development through coursework implementing a public relations campaign for the Center for Donation & Transplant of Upstate New York/Vermont
- Customer service
- Inventory management
- Merchandising
- Operations
- Marketing
- Public relations
- MS Office
- Multitasking
- Work ethic
- Organizational skills
- Time management
- Communication
Memphis, TN, 08/2018 - Current
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Identified demand for service offerings through needs assessments.
- Maintained current store, product and promotional knowledge to drive sales.
Atlanta, GA, 09/2012 - 08/2018
- Responsible for maintenance of all store operations, triaging customers during peak business hours, and assisting in resolution of customer sales and service issues as necessary.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Followed all company policies, rules and procedures to promote company goals and maintain operational excellence.
- Merchandising Excellence Award recipient and Merchandising SME
- Perfect Audit Award recipient for 3 consecutive years with continued audit successes in following years
- Frequent collaborator with CT DOS, ARSMs, and RSMs as a point-person for assistance, guidance, and best practices for achieving and maintaining operational excellence
- Active participant in Development Programs and Continued Learning Series always seeking mentorship opportunities and ways in which to expand my knowledge base and personal brand
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School Attended
- Northeastern University
- SUNY At Albany
Job Titles Held:
- Retail Sales Consultant
- Sales Support Representative
Degrees
- Master of Science
- Bachelor of Arts
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