Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Personable professional consistently praised by management for exceeding annual sales. Available 40 hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge. Responsible and friendly Sales associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

  • Dispute mediation
  • Sales expertise
  • Independent judgement
  • Cash register operation
  • Inventory management
  • Money handling
  • POS system operation
  • Documentation and recordkeeping
  • Teamwork
  • Retail merchandising expertise
  • Customer assistance
  • Problem resolution
  • Organization
  • First Aid/CPR
  • Customer service
  • Project organization
  • Team building
  • Supervision
07/2017 to Current
Retail Sales Clerk Universal Orlando Orlando, FL,
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked, replenished and organized inventory
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Promoted brand through event marketing, demonstrations and sales.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
02/2013 to 08/2016
Sales Floor Associate/Apparel Sales Associate Mary T Inc. Brooklyn Center, MN,
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
06/2010 to 12/2013
Direct Support Professional Optihealth Inc. City, STATE,
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to disabled adult patients.
  • Administered necessary medications as directed by care plan.
  • Transported clients to doctor's appointments and other related errands.
  • Documented client progress in charts and logbooks.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Monitored and reported clients' progress.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Checked mail, shopped for groceries and handled bill payments.
  • Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Laundered clothing and bedding and changed linens 3 times per week to prevent spread of infection.
Education and Training
Expected in 06/1996
High School Diploma:
Cajon High School - San Bernardino, CA
Expected in
Associate of Science: Drug Abuse Counseling
San Bernardino Valley College - San Bernardino, CA
  • ServSafe
  • First Aid/CPR

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School Attended

  • Cajon High School
  • San Bernardino Valley College

Job Titles Held:

  • Retail Sales Clerk
  • Sales Floor Associate/Apparel Sales Associate
  • Direct Support Professional


  • High School Diploma
  • Associate of Science

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