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Retail Sales Clerk Resume Example

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RETAIL SALES CLERK
Professional Summary

Focused sales ASSOC with strong understanding of retail operations. Offering 13+ years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Skills
  • Customer Service
  • Organization
  • Sales
  • Product Knowledge
  • Merchandising
  • Basic Math
  • Dependability
  • Attention to Detail
  • Time Management
  • Team Player
  • Written and Verbal Communication
  • Interpersonal Skills
  • Problem Solving
  • Cultural Awareness
Work History
02/2018 to 08/2019Retail Sales ClerkAquatica By SeaWorld | Orlando, Florida
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Trained as a trainer and provided back-up coverage to provide customers with optimal support.
  • Worked closely with management to solve problems and handle customer concerns.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Learned head cashier and trainer positions while providing backup at key times.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Maintained customer satisfaction while handling all product returns quickly and professionally.
01/2015 to 09/2016Retail Sales AssociateUniversal Orlando | Orlando, FL
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Performed stocking and informed management of low inventory quickly.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Folded and arranged apparel merchandise in attractive displays to drive sales.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Maintained customer satisfaction while handling all product returns quickly and professionally.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Kept sales floor and cash wrap areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Greeted customers entering store and promoted sales or special programs.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Skilled using cash register including processing sales discounts and refunds.
  • Worked closely with management to solve problems and handle customer concerns.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Assisted customers by answering questions and fulfilling requests.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Educated customers on promotions to enhance sales.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Answered customer questions regarding merchandise and pricing.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
02/2011 to 04/2014Retail Sales AssociateSeaWorld Parks & Entertainment | Orlando, FL
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Performed stocking and informed management of low inventory quickly.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Folded and arranged apparel merchandise in attractive displays to drive sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
Education
06/2005High School Diploma West Seneca West Senior High School, West Seneca, NY
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Resume Overview

Companies Worked For:

  • Aquatica By SeaWorld
  • Universal Orlando
  • SeaWorld Parks & Entertainment

School Attended

  • West Seneca West Senior High School

Job Titles Held:

  • Retail Sales Clerk
  • Retail Sales Associate

Degrees

  • 06/2005 High School Diploma

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