Retail Sales Clerk Resume Example
Love this resume?Build Your Own Now
RETAIL SALES CLERK
Professional Summary
Focused sales ASSOC with strong understanding of retail operations. Offering 13+ years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Skills
|
|
Work History
02/2018 to 08/2019Retail Sales ClerkMarriott International | Grapevine , TX
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Reviewed and resolved differences between accounting information and cash drawer.
- Trained as a trainer and provided back-up coverage to provide customers with optimal support.
- Worked closely with management to solve problems and handle customer concerns.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Learned head cashier and trainer positions while providing backup at key times.
- Quickly and accurately counted drawers at start and end of each shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Used POS system to enter orders, process payments, and issue receipts.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Maintained customer satisfaction while handling all product returns quickly and professionally.
01/2015 to 09/2016Retail Sales AssociateSeattle Children's Hospital | Federal Way , WA
- Supported efficient and timely replenishment of sales floor merchandise.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Performed stocking and informed management of low inventory quickly.
- Inspected merchandise for quality and arranged proper display location on floor.
- Folded and arranged apparel merchandise in attractive displays to drive sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Maintained customer satisfaction while handling all product returns quickly and professionally.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Assisted customers with locating and choosing merchandise in any store department.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Kept sales floor and cash wrap areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Greeted customers entering store and promoted sales or special programs.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Skilled using cash register including processing sales discounts and refunds.
- Worked closely with management to solve problems and handle customer concerns.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Assisted customers by answering questions and fulfilling requests.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Educated customers on promotions to enhance sales.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Issued receipts and processed refunds, credits, or exchanges.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Answered customer questions regarding merchandise and pricing.
- Maintained clean sales floor and straightened and faced merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
02/2011 to 04/2014Retail Sales AssociateSeattle Children's Hospital | Bothell , WA
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported efficient and timely replenishment of sales floor merchandise.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Performed stocking and informed management of low inventory quickly.
- Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Folded and arranged apparel merchandise in attractive displays to drive sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
Education
06/2005High School Diploma West Seneca West Senior High School, City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Measurable results
Resume Overview
School Attended
- West Seneca West Senior High School
Job Titles Held:
- Retail Sales Clerk
- Retail Sales Associate
Degrees
- 06/2005 High School Diploma
Similar Resumes
