Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Outstanding communication skills
Recruiting and interviewing
Promoted to Store Manager after 6 months in the Assistant Manager position.
DD'S DiscountsPomona, CARetail sales associate/ Front End Supervisor10/2012 to 07/2013
Opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Provide courteous and prompt service Welcome customers as they enter the store.
Assist customers in locating what they're looking for.
Provide excellent after-sales service Smile.
Persuading customers to buy a product.
Informed customers of products' specifications and information Maintain inventory in stockroom Arranging inventory on the store floor.
Setting up promotional material and displays.
Replenishing inventory, reorganizing items, and maintain a neat and tidy store Provide information regarding products and services.
Sell and upgrade company products in accordance with company requirements and customer needs Demonstrated ability to diagnose and troubleshoot customer concerns.
Demonstrated ability to interface with customers via phone, email and written communication.
Exceptional communication skills (verbal and written).
A&D ELECTRONICS, LLCOntario, CACustomer Service Representative/Warehouse Supervisor08/2010 to 10/2012
Responds to customer complaints in a professional manner with attempt to resolve complaint.
Inform supervision/management of all unresolved complaints.
Troubleshoot customers service problems for electronic devices (phones, T.V's, Computers, etc).
Schedule customer appointments in accordance with established procedures.
Coordinated with co-workers, leads, and other departments as appropriate.
Received high volume of incoming phone calls and respond to inquiries Prioritize work load, manage time effectively and work successfully in a fast paced environment.
Independently handled complex customers issues in a timely and efficient manner while maintaining quality standards for customer satisfaction.
Wing stopPomona, CAManager10/2008 to 04/2010
Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Provide excellent customer service by greeting customers.
Responsible for multiple cash and credit card transactions and bank deposits.
Opening and closing of store, training staff, inventory and scheduling.
Also delegated and overseen that time was distributed.
Cornerstone Financial ServicesChino, CAReceptionist/Real Estate Assistant06/2006 to 09/2008
Organize filing systems, Transfer files Maintain files for refinancing into Microsoft and Excel.
Answer busy phones (5 lines) and ten key by touch.
Copy, fax, and distribute mail and other duties as assigned.
Experience with zip forms, word, excel, computer/internet, client customer service, communication, skills-experience, Dealt with vendors, other agents, managing people-rest of team, telemarketers, etc.
Joy FashionPomona, CAASSISTANT MANAGER01/2003 to 04/2006Contributed to merchandising ideas at team sale meetings. Addressed and corrected sales staff communication issues in a tactful and effective manner. Reorganized the sales floor to meet company demands. Trained staff to deliver outstanding customer service. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
diploma:Early Childhood Development2005RTP & ASSOICATED INC, Montclair, CAGraduated with Honors
General Education 2001GANESHA HIGH SCHOOL, Pomona, CA3.69 GPA