Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Friendly and motivated employee with strong work ethic fostered by hardworking parents. Dedicated to creating an outdoor experience for people who generally are unable to connect with nature on a regular basis. Well-versed in park operations and management, and accomplished in assisting guests with the perfect outing. Enthusiastic when it comes to planning park events and educating visitors about nature. Eager to pursue new opportunities.
Skills
CPR and First Aid for Adults and Infants certified
Trained on using a "bird banger gun" to frighten bears away
Loss prevention
Merchandising expertise
Product and service sales
Cash handling
Customer service
Organization
Motivated team player
Strong work ethic
Park supervision
Incident management
Work History
10/2016 to CurrentRetail Sales AssociateViejas Enterprises | Alpine, CA,
Restocked sales floor with current merchandise and accurate signage for current promotions.
Offered each customer excellent customer service and polite support to boost customer satisfaction.
Pursued resolutions to achieve complete customer satisfaction, including tracking down merchandise located at different stores.
Communicated accurate information about promotions, customer programs and products.
Created inviting environment for customers by maintaining store organization and cleanliness.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Contributed to design and setup of merchandise displays promoting new and important products, creating aesthetically pleasing arrangements to attract customer attention.
Used POS system to process sales, returns, online orders and gift card activations.
Greeted customers, helped locate merchandise and suggested suitable options.
Prepared and submitted end-of-shift reports.
Seasonal employee that has returned every winter since 2016.
05/2018 to 10/2019Park RangerCity Of Colorado Springs | Colorado Springs, CO,
Managed a state park with a total of 62 campsites and an annual average attendance of 10,000 people.
Maintained park property by mowing, weedwacking, brush clearing, etc.
Cleaned sites and bathrooms daily to ensure happiness of all visitors
Trained and managed a staff of 5 to 7 employees in park operations, including grounds maintenance and contact station etiquette.
Administrative work including taking fees from visitors, opening and closing the park office, managing weekly income reports, and preparing incident reports when there were issues within the park.
Assisted in the prevention of negative wildlife experiences in the park by educating guests on how to avoid attracting animals such as bears into the campground.
Participated in Night Rounds starting at 10PM to enforce park rules such as Quiet Hours.
Handled hazardous material safely and appropriately.
Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
Evaluated staff members for things they did well on/things they could improve on in the midseason and at the end of the season.
Informed visitors of current and recurring dangers including wildlife, terrain and inclement weather.
Collected water samples daily to check chlorine levels for the State of Vermont.
Handled special reservations for a pavilion area for weddings and other large events.
Evaluated reports on special permit requests, scenic easement and park visitation.
Distributed park and trail maps, provided park information, and answered customer service questions.
Enforced rules and regulations within parks for campgrounds, trails, nature preserves and roadways.
Patrolled all areas by foot and vehicle to assess park conditions and delegated staff and myself to complete projects and other park maintenance.
11/2012 to 04/2018Outlet SupervisorGreat Wolf Lodge | Winthrop Harbor, IL,
Started as cashier in 2012, worked up to Outlet Supervisor by 2015
Managed a team of 4-8 staff members in the Carinthia Base Lodge at Mount Snow
Tasks included cashiering, cleaning, cooking, restocking, ordering product for the lodge and handling some days where more than 12000 people were at the mountain
Lifted items in excess of 50 lbs daily
05/2015 to 10/2017Park AttendantHarnett County, North Carolina | Lillington, NC,
Delivered information to visitors, including details about facilities, rules, and outdoor activities within the park.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Maintained campsites, bathrooms and general grounds, promoting safety, cleanliness and operational efficiency.
Collected fees from visitors for day use, merchandise, and park provisions such as firewood and ice.
Complied with safety standards and hazardous material handling, storage regulatory requirements and internal procedures affecting park operations.
Investigated and resolved customer complaints to maintain satisfaction.
Assisted in recycling items thrown away by park visitors.
Worked at Jamaica State Park in Jamaica, VT as an attendant in 2015 and 2016 and at Molly Stark State Park in Wilmington, VT as the Lead Attendant in 2017.
Education
Expected in 06/2014High School Diploma | Leland And Gray Unified High School, Townshend, VT, GPA:
Expected in 06/2014 | Community College of Vermont, Brattleboro, VT, GPA:
Took an online class called "Introduction to Hospitality and Tourism"
Accomplishments
Auditioned for and was accepted into Journey East (or The Sino-American Exchange), a month long performance and educational trip to China in 2012.
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