Licensed Esthetician and Customer service professional with 15+ years of experience. Seeking to work in an environment that will challenge me further. To obtain a position allowing me to contribute my skills to the continued growth and success of the organization. Reliable, and hard-working with a diverse background in sales and supervision. Positive and upbeat personality with unique ability to adapt to all types of personalities & delicate situations. Committed to quality and excellence.
Skills
Highly dependable
Continuous quality improvement
Outgoing personality with unique ability to stay Calm & Professional Under Pressure
Greet customers providing positive first impressions, while offering assistance with product questions, selections and purchases.
Open and close store independently and prepared nightly bank drop for manager.
Maintain a clean and comfortable environment.
Organized & replenished racks, shelves and bins to maintain store visual appeal, engage customers and promote specific merchandise.
Used POS system to process sales, returns, online orders and gift card activations.
LEAD ESTHETICIAN, 05/2017 - 10/2019 Wts International, Inc. – Milwaukee, WI,
Performed professional quality, 60 & 90-minute Facials, Microderm Infusion, & Certified PCA Chemical Peels.
Consulted with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Built & maintained a large repeat-business clientele by cultivating warm, friendly, & trusting relationships with clients, and continuously recruiting guests & walk-ins.
Oversaw all estheticians, providing excellent open communication regarding product launches, sales & promotions, events, training oppurtunites, etc. ensuring smooth running of the spa, and a positive working environment.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Created memorable customer experiences, adding bonus services such anti-aging eye mask, neck, & decollete enhancements, Lip scrub treatments, & neck massages during appointments.
Exceeded retail sales & membership goals (*I was recognized as #1 in sales for all bay area locations!*)
Sterilized all tools & equipment; stocked treatment rooms with proper products & supplies, according to Stare Board standards and disinfection protocols.
SHISEIDO COUNTER MANAGER/ESTHETICIAN, 12/2015 - 09/2016 Macy's – City, STATE,
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff
Participate in pre-selling and sales driving events
Maintain high customer readiness standards by ensuring proper presentation, organization, storing, and replenishment of stock as well as good housekeeping standards
Communicate regularly with vendors, planners, and buyers regarding stock needs, customer preferences, and special events
Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals
Role model expectations through initiating service consultations, sharing technique and product knowledge through actual application, and developing a repeat-business customer base
Ordered & maintained appropriate levels of inventory, including special orders for customers.
Developed a master production schedule to satisfy production demand. Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Worked with 100+ vendors, & sales representatives to stay current on the latest products and promotions, discuss trainings, coordinate events & process all returns & damages in a timely manner.
Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
Performed facials, body waxing, & makeup & lash application using Jane Iredale & other all natural, organic skin care & makeup lines.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Esthetician License: Esthetics , Expected in 02/2006 - Le Melange Academy of Hair - Napa, CA GPA:
High School Diploma: , Expected in 06/2005 - Analy High School - Sebastopol, CA, GPA:
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