Results-oriented, strategic sales professional with  years in the [Don McGill Toyota] industry. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Expert retail sales professional offering  years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than years in the retail industry.
Retail Sales Associate October 2009 to January 2012Marshalls － Katy, TX
with more than years in the retail industry.
SKILLSCustomer-orientedActive listening skillsConsistently meets sales goalsCredit card transactionsRetail salesComputer literatePOS systems knowledgeUpselling techniquesMerchandisingStockingSkilled problem solverShipment processingLuxury furniture salesPersonableMotivated team playerEmployee relationsNatural leaderRetail salesWORK HISTORYRetail Marshalles – Katy, TXOperated a cash register for cash, check and credit card transactions with % accuracy.Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Alerted customers to upcoming sales events and promotions.Identified potential shoplifters and alerted management.Trained  new sales associates each quarter.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company's mission and values.Shared best practices for sales and customer service with other team members to help improve the store's efficiency.Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Verified that all customers received receipts for their purchases.Followed merchandising guidelines to present visually appealing displays.Mentored new sales associates to contribute to the store's positive culture.Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.Communicated clear expectations and goals to each team member.Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.Worked with the management team to implement the proper division of responsibilities.Actively pursued personal learning and development opportunities.Strategically scheduled team members to maintain optimal staffing levels at all times.Supervised and directed all merchandise and shipment processing.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional displays.CSA.
CSA May 2007 to June 2009Continental Airlines － Houston, TX
TXCommunicated clear expectations and goals to each team member.Worked with the management team to implement the proper division of responsibilities.Actively pursued personal learning and development opportunities.Strategically scheduled team members to maintain optimal staffing levels at all times.
2002James E Taylor － Katy, TX, USAMember of [FFA] Club
High School Diploma : Computer Science WilberForce University － Katy, TX