Objectives My goal is to seek employment with a company that I can help grow, while I continue to broaden my knowledge of day-to-day operations by utilizing my skills in time management, priority tasks, customer relations, and product knowledge. I have very strong work ethics and the ability to work well with others. Hardworking Customer Service Representative with 6+ years of experience working with product and bringing service to the people. Trained in project and time management with extensive knowledge of customer care proven multitasking abilities and life skills. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Polite and professional worker successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Ambitious man with 8+ years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry, taking calls and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Blocked and faced products on displays and shelves in accordance with company policy.
Loaded packages onto pallets and into staging areas as directed.
Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
Lifted and slid packages weighing up 80 pounds on conveyor belts to transport items.
Maintained organized work area by storing equipment safely and properly.
Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
Assisted other team members in navigating large loads.
Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered questions about store policies and concerns to support positive customer experiences.
Folded and arranged clothing merchandise in attractive displays to drive sales.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Monitored customers for signs of security concerns and escalated issues to management.
Liaised with lighting and production team to resolve any issues related to camera, video, audio recording and lighting.
Stock Associate, 05/2016 to 11/2017 John Varvatos Enterprises, Inc. – Las Vegas, NV,
Communication
Ability to Work Under Pressure
Decision Making
Time Management
Self-motivation
Conflict Resolution
Leadership
Adaptability
Teamwork
Creativity
Loaded and unloaded items to move between storage shelves and vehicles
Transported freight materials from storage to production areas
Strictly followed safety and quality protocols to protect workers and prevent damage to goods
Organized and stacked various materials, including Heavy Boxes and a lot of goods
Loaded and unloaded goods from warehouse to trucks for shipping or storage
Worked closely with teammates to coordinate tasks and support safety
Adhered to safe operating procedures, protecting personnel and assets while completing mining projects according to specifications
Recognized and independently corrected hazards and unsafe actions and conditions
Resolved conflicts and negotiated mutually beneficial agreements between parties
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
Changed sales floor signs to show current pricing and support product promotions
Helped customers locate desired items and transfer oversized items to vehicles
Accurately recorded number of units handled and moved daily on production sheet
Server, 03/2017 to 12/2017 Stafford Healthcare – Kent, WA,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification to enforce age regulations for alcoholic beverages.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset 6 tables per shift, working efficiently to keep dining room and work areas clean.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Organized and replenished supplies at food stations to optimize team performance.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Backed up hosts by greeting guests, assigning tables and escorting to seats.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Took orders and delivered food items to residents in main dining room.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Accepted and documented table reservations.
Maximized customer and worker safety by updating emergency protocols.
Checked on needs of each table and retrieved additional items.
Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Cashier, 02/2018 to 12/2018 Fredbeans – Flemington, NJ,
Restocked, arranged and organized merchandise in front lanes to drive product sales
Reviewed and resolved differences between accounting information and cash drawer
Counted cash in register drawer at beginning and end of shift
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Checked prices for customers and processed items sold by scanning barcodes
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Used cash registers and POS systems to request and record customer orders and compute bills
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Assisted customers with special services, account updates and promotional options
Assisted customers by answering questions and fulfilling requests
Requested official identification for tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
Maintained effective team member communication
Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
Maintained fitness in order to move merchandise efficiently and safely
Helped customers locate desired items and transfer oversized items to vehicles
Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership
Performed as integral staff member in streamlining opening and closing procedures
Education
HIGH SCHOOL DIPLOMA: , Expected in 05/2016 MOUNT VIEW HIGH SCHOOL - Welch, WV, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
