Responsible and mature Sales Associate who thrives in fast-paced environments. Enjoys
working as part of a team to achieve sales goals.
*Friendly and reliable customer service professional skilled in achieving sales targets
in high-end merchandise environments.
Excellent customer service, communication and listening skills with cash management and
POS systems experience.
Customer-focused Retail Sales Associate with a solid background in Ross Dress For Less,
Yankee Candle, and Sally Beauty Supply industries. Desires a position as Sales Associate.
Qualifications
Trusted key holder
Quick learner
Credit card processing
Exceptional communication skills
Retail sales
Markdowns
Re-pricing
POS System expert
Relevant Experience
Customer Service
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Won “Employee of the Month” in 2016.
Experience
October 2015
to
Current
Ross Dress For LessHoffman Estates, IllinoisRetail Sales Associate
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Asked open-ended questions to assess customer needs.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions, and provide information on procedures or policies.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
January 2015
to
February 2016
Sally Beauty SupplyArlington Heights, IllinoisRetail Sales Associate
Routinely answered customer questions regarding merchandise and pricing.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Built long-term customer relationships and advised customers on purchases and
promotions.
Take payment information and other pertinent information such as addresses and phone
numbers.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Count money in cash drawers at the beginning and end of shifts to ensure that amounts
are correct and that there is adequate change.
Greet customers warmly and ascertain problem or reason for calling.
Open and close the store.
Key holder.
December 2014
to
January 2015
Yankee CandleWest Dundee, IllinoisSales Associate
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions, and provide information on procedures or policies.
Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
Maintain clean and orderly checkout areas.
Resolve customer complaints via phone, email, mail, or social media.
Greet customers warmly and ascertain problem or reason for calling.
Take payment information and other pertinent information such as addresses and phone
numbers.
Education
2012
James Bryant Conant High SchoolCougar Hoffman, IllinoisHigh School Diploma
2014
Empire Beauty SchoolRand Arlington, IllinoisAssociate of Arts: CosmetologyCosmetology
