Ability to build rapport quickly; possess drive, energy and passion. Outgoing personality and enjoy interacting with and helping others. Meet and exceed sales goals, goal oriented and performance driven. Professional appearance and demeanor. Accomplishments in Retail Commission Sales: Recognition For Mattress & Furniture Sales: Outstanding customer service letters received as a result of exceptional service. Maintained exceptional product knowledge on all product lines. Provided a consultative sales process while building rapport with customers to help them select appropriate merchandise by relating bedding features and benefits to their needs and lifestyle. Increased mattress business by 65% upon my hire, from the previous year. May 2010, #1 sales associate to win Extreme Seller for the entire store YTD. Veteran's Day Mattress Sale, Ranked as #1 in the District. After Christmas Sale, doubled the sales plan of 22,000 to 42,000 in sales volume. Won a contest for the highest conversion rate on protection plans out of 51 stores. Accomplishments For Major Home Appliance Sales: Six Time Winner at Sears for the "Hall Of Fame Award" for exceeding goals for credit solicitation, service agreements and merchandise sales goals. Highly rated for providing superior customer service, based upon random customer service satisfaction surveys. Ratings based upon associate product knowledge, friendliness, efficiency in processing point of sale transactions and overall customer satisfaction in regards to merchandise knowledge and selection.
Outstanding customer service letters received as a result of exceptional service
Six Time Winner at Sears for the "Hall Of Fame Award" for exceeding goals
Provided outstanding customer service and achieve all metrics for fine jewelry department. Attended classes and have attained extensive product
Awarded for maintaining jewelry service plans beyond the standard of 50
Retail Sales AssociateJan 2012 to Jan 2015 Original Mattress Factory － Winter Park, FL
Utilize advanced product knowledge to educate customers about the differences between the company's products and how they compare to competitor's products. Persuade the customers to purchase by explaining the benefits of buying factory direct.
Highly trained in customer service and serve as a point of contact to resolve customer service and warranty issue questions. Maintain a high percentage of resolutions on service issues and score very high amongst mystery shop reviews and customer surveys.
Handle management duties by serving as the store manager in the local Orlando Original Mattress Factory stores weekly. Management duties include maintaining the store, checking paper work for accuracy and weekly inventory of products.
Sales Specialist, Fine Jewelry DepartmentJan 2010 to Jan 2013 JCPenney － Altamonte Springs, FL
Provided outstanding customer service and achieve all metrics for fine jewelry department. Attended classes and have attained extensive product knowledge and diamond certification.
Achieved Top Sales Associate during Mother's Day Sale, 2011
Awarded for maintaining jewelry service plans beyond the standard of 50%
Sales Specialist, Macy's Mattresses & Furniture GalleryJan 2008 to Jan 2010 Macy's Oviedo Marketplace － Oviedo, FL
Provided world class customer service through exceptional product knowledge and engaging the customer in solutions to their bedding needs. Followed up with the customer after the sale to ensure their satisfaction on merchandise and delivery.
Greeted and approached customers, utilized a consultative sales process to help determine appropriate merchandise and close sales.
Consistently met or exceeded the company's sales goals while retaining customer loyalty and building a new clientele base. Actively solicited new customers by personal contact, letters and special promotion contact.
Account Manager, Outside Advertising SalesJan 2007 to Jan 2008 Gannett, Inc － Orlando, FL
Sold display advertising to local businesses for a weekly publication, the Seminole Chronicle newspaper. Managed assigned database of accounts while developing new accounts through prospecting in outside sales territory. Called on previous accounts via telephone to solicit new business.
Assisted the client in writing advertising copy; communicated ideas for effective advertising designs to the graphics department.
Drew up insertion orders; handled all billing and payments for accounts. Sent media kits to prospective advertisers and followed up appropriately.
Consultative Sales Associate, Major Home AppliancesJan 2004 to Jan 2007 Sears Holdings Corporation － Oviedo, FL
Utilized a consultative sales process to evaluate customer's needs to sell appropriate merchandise in Major Home Appliances. Maintained an active client book and built lasting relationships with customers by contacting them to follow up on purchases and remind them of upcoming events.
Worked in a team environment and solved departmental customer issues and problems regarding merchandise quality, installation, delivery and other issues.
Consistently maintained product knowledge of all home appliances by reading training materials, attending seminars and computer training.
B.A., Public Relations and AdvertisingEastern Kentucky UniversitySales Training B.A. Eastern Kentucky University: Major in Public Relations and Advertising. Product knowledge education and training, attended sales training seminars.
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