Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering numerous years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Independent judgement
Sales expertise
Documentation and recordkeeping
Retail merchandising expertise
Teamwork
Cash register operation
Problem resolution
Team building
Customer service
Experience
09/2020 to CurrentRetail Sales AssociateThe Tjx Companies, Inc. | North Wales, PA,
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Managed cash register operations using POS system, including processing sales and returns.
Built customer loyalty by engaging with and identifying product needs of customers.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Engaged shoppers, providing assistance and information on merchandise and product features.
Completed all assigned training to stay updated on important policies and procedures.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Initiated friendly conversation with each customer to determine level of assistance required.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assisted in ringing up sales at registers and bagging merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Helped customers by answering questions and locating merchandise.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
10/2019 to 06/2020Customer Service AgentAit Worldwide Logistics | Denver, CO,
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
07/2018 to 09/2019Wheelchair AssistantAbm | Cleveland, OH,
Backed wheelchairs down jetways to safely overcome decline of ramp.
Assisted customers with baggage claims.
Helped customers enter airplane, locate seat and stow luggage.
Aided customers with TSA checkpoint screenings.
Greeted customers, answered questions and discussed services.
Transported individuals requesting wheelchair service to and from desired locations.
Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
Communicated with gate agents to coordinate assistance boarding.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Handled all delegated tasks, including being lead of all American Airlines concourses and managing evaluation paper work for shift.
03/2016 to 08/2018Delivery DriverAmerican Reprographics Company | San Ramon, CA,
Went days operating motor vehicles without accidents.
Delivered rush merchandise on tight schedules to meet customer targets.
Presented customers with bills and receipts and collected correct dollar amount worth of payments for goods delivered.
Obtained signatures needed to complete and process all paperwork efficiently.
Sold over numerous supplies and product options by sharing information about pricing and choices with customers.
Consulted with customers to gain feedback and address concerns with products or services.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Located and selected merchandise to verify against delivery sheet specifications.
Completed order forms and collected payments to keep customer accounts current.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Education and Training
Expected in 03/2016 | Business El Paso Community College, El Paso, TXGPA:
I completed a few semesters in college and moved to Arizona. I plan to re enroll in college and finish.
Expected in 06/2013High School Diploma | J M Hanks High School, El Paso, TXGPA:
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