Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Retail merchandising specialist
Bilingual in Vietnames
Excellent communication skills
Staff training and development
Retail Sales Associate, 10/2014
to 03/2016 Sprint Wireless – El Monte,
CA Guide customers through the purchasing decision and activation process, and educate customers on their new purchase. Develop new customer prospects or referrals and builds customer relationships to drive sales. Achieve sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer service. Meet sales goals and maintain high customer service scores. Maintain integrity of store operating procedures to include: opening, closing, inventory, point of sale paperwork/record keeping, cash management, maintaining store standards/appearance in merchandising, backroom, restrooms and work area.
Member Services Representative, 10/2013
to 09/2014 Wescom Credit Union – Pasadena,
CA Consistently provide a high level of service and was committed to increasing member satisfaction. Maintains knowledge of products and services. Performs day to day transactions for members including, but not limited to deposits, withdrawals and transfers. Answers member inquiries and provides information in accordance with Credit Union policies and procedures for statement requests, stop payments, fraud claims, insurance of accounts, and other deposit account-related needs. Makes referrals for insurance services, investment services to Wescom Insurance Services, and Branch Mortgage Loan Originators. Translator for Vietnamese speaking members.
Persona Banking Representative, 08/2008
to 05/2012 Wells Fargo Bank N.A. – Santa Ana,
CA Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Premier Phone Banker, 04/2005
to 07/2008 Wells Fargo Bank N.A. – El Monte,
customers with inquires and complaints on more complex products/services and/or
from customers who's accounts have balances in excess of $25,000. Used multiple
windows based programs to solve complex transactions on-line. Performed
extensive research with internal partners to resolve problems with deposit, credit,
and equity accounts. Sold products and services and achieved sales goals which
were measured daily.
Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales.
Exceeded team sales goals by 200%.
Promoted to Leader of Apple products and sales after 6 months of employment.