Retail Sales Associate Resume Example Vans

RETAIL SALES ASSOCIATE

Professional Summary

Retail Associate highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Skills

Work History

July 2019-CurrentRetail Sales Associate | Vans | Orland Park, IL

Balanced and organized cash register by handling cash, counting change and storing coupons.
Supported efficient and timely replenishment of sales floor merchandise.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Energized and motivated in performing sales floor activities including merchandising and selling.
Inspected merchandise for quality and arranged proper display location on floor.
Prioritized helping customers over completing other routine tasks in store.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

October 2018-March 2019Restaurant Team Member | Wendy's Co | Tinley Park, IL

Used cash registers and calculators to prepare bills, accept payments and make change.
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.

September 2017-September 2018Juice Bar Associate | Sunrise Health Foods - Lansing | Lansing, IL

Created unique juice blends and recipes.
Described menu items and daily specials to customers.
Processed payments correctly and promptly.
Effectively listened to, understood and clarified guest concerns and issues.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Managed customer flow and backed up lines to reduce checkout wait time.
Updated daily logs, computer tracking systems and other relevant documentation.
Developed knowledge about products and sales items to answer shoppers' questions.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
Offered product samples, answered questions and helped customers find items.

May 2015-March 2016Retail Assistant | Chic's Resale Boutique | Oak Park, IL

Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Stocked merchandise each morning, labeling items in clear fashion and preparing attractive displays.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Assisted customers with prompt and polite support in-person and via telephone.
Built relationships with customers to increase likelihood of repeat business.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Operated a cash register for cash, check and credit card transactions in a timely and efficient manner.

Education

2017High School DiplomaHomewood-Flossmoor, 999 Kedzie Ave

Volunteer Work

Hyde Park Chamber of Commerce ( 2013-2014)

Spanish National Honors Society (2015-2017)

Resume Overview

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