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Retail Sales Associate Resume Example

Resume Score: 80%

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RETAIL SALES ASSOCIATE
Professional Summary

Retail Associate highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Skills
  • Food preparation experience
  • Customer-focused
  • Adaptability
  • Attention to detail
  • Integrity
  • Product stocking
  • Customer service
  • Organization skills
  • Personable and outgoing
  • Multitasking strengths
  • Data entry
Work History
July 2019-CurrentRetail Sales Associate | Vans | Orland Park, IL
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Prioritized helping customers over completing other routine tasks in store.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
October 2018-March 2019Restaurant Team Member | Wendy's Co | Tinley Park, IL
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
September 2017-September 2018Juice Bar Associate | Sunrise Health Foods - Lansing | Lansing, IL
  • Created unique juice blends and recipes.
  • Described menu items and daily specials to customers.
  • Processed payments correctly and promptly.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Updated daily logs, computer tracking systems and other relevant documentation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
  • Offered product samples, answered questions and helped customers find items.
May 2015-March 2016Retail Assistant | Chic's Resale Boutique | Oak Park, IL
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise each morning, labeling items in clear fashion and preparing attractive displays.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Built relationships with customers to increase likelihood of repeat business.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Operated a cash register for cash, check and credit card transactions in a timely and efficient manner.
Education
2017High School DiplomaHomewood-Flossmoor, 999 Kedzie Ave
Volunteer Work

Hyde Park Chamber of Commerce ( 2013-2014)

  • assisted in organizing parades and community events
  • made grab bags for participants


Spanish National Honors Society (2015-2017)

  • organized fundraisers at school events
  • participated in Feed My Starving Children
  • assisted in donations for non-perishable food items, clothes, and food
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Vans
  • Wendy's Co
  • Sunrise Health Foods - Lansing
  • Chic's Resale Boutique

School Attended

  • Homewood-Flossmoor

Job Titles Held:

  • Retail Sales Associate
  • Restaurant Team Member
  • Juice Bar Associate
  • Retail Assistant

Degrees

  • High School Diploma

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