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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

High-energy barista with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. I was nominated for barista of the year, won employee of the month and have been given shout outs by my manager and other managers. I have been taught how to process orders and recieve them regularly as well as putting in orders for US foods, Roasting and Redbull. I have helped with training new employees, done art for our cafe to promote items and keep a relationship with our guests.

Skills
  • Servsafe certified
  • Teamwork
  • Accurate money handling
  • Customer service
  • Team building
  • Up-selling
  • Safe food handling practices
Experience
Retail Sales Associate|Sweetwater Surf Shop - Wilmington, North Carolina|04/2019 - Current
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Worked with off-site locations to find desired items for customers.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
Barista|Port City Java Inc. - Wilmington, North Carolina|02/2019 - Current
  • Prepared multiple drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Received and accurately processed customer payments.
  • Weighed, ground and packed coffee per customer orders.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Passed 1 inspection by following health, safety and sanitation guidelines and is servsafe certified.
  • Helped train new employees on cleaning, making drinks, food and closing procedures.
Fast Food Worker|Chick-Fil-A Inc. - Wilmington, North Carolina|06/2018 - 02/2019
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Daycare Assistant|Dana Rolands Daycare - Midlothian, Virginia (VA)|07/2010 - 05/2018
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Improved group and individual behavior with positive management strategies.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Secured indoor and outdoor premises to protect children under care.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Enforced rules to teach manners and maintain safe environment.
  • Provided exceptional care to groups of up to 18 children between ages 2 months and 12 years.
Education and Training
Midlothian High School||Midlothian, VA|06/2015High School Diploma
Cape Fear Community College|Wilmington, NCAssociate of Arts: Fine Arts
Certifications

Servsafe certified

Activities and Honors
  • PCJ employee of the month (March 2020)
  • Barista of the year nomination (2019)
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Resume Overview

Companies Worked For:

  • Sweetwater Surf Shop
  • Port City Java Inc.
  • Chick-Fil-A Inc.
  • Dana Rolands Daycare

School Attended

  • Midlothian High School
  • Cape Fear Community College

Job Titles Held:

  • Retail Sales Associate
  • Barista
  • Fast Food Worker
  • Daycare Assistant

Degrees

  • High School Diploma
    Associate of Arts : Fine Arts

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