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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

Motivated to bring strong leadership and planning talents to new a environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives.

Reliable and friendly adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Inventory control
  • Retail operations management
  • Staff training and development
  • Marketing tactics
  • Merchandising
  • Inventory management
  • Package loading
  • Shipping and receiving
  • Superior negotiation skills
  • Customer service-oriented
  • Flexible schedule
  • Customer engagement
  • Professional and mature
  • Appointment setting
  • Database management
  • Social media knowledge
Experience
Retail Sales Associate / Spectrum Charter Communications - Macedonia, OH03/2020 - Current
  • Sold Cable, Internet and Homephone to customers always reaching my monthly goals
  • Sold Mobile accounts accessories and warranties.
  • Evaluated customer means and desires to help select optimal mobile products and services.
  • Listened to customer needs, chose the appropriate products and spent time explaining each item's functions and features.
  • Used cross-selling methods to encourage customers to purchase accessories and warranties.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Communicated with customers about Spectrum's offerings, including policies, restrictions and refund policies.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
Package Handler / FedEx - Twinsburg, OH11/2019 - 02/2020
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Palletized boxes for easy movement and shipment.
  • Organized efficient daily work plans based on oral instructions and written directions meeting challenging objectives.
  • Ensured packages were sealed properly.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Assisted in loading delivery trucks with prepared packages.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Disposed of debris and hazardous materials to avoid contamination.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Retail Sales Consultant / Sprint - Independence, OH07/2017 - 11/2019
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided every customer with professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assisted customers by checking POS system to find merchandise at other locations, arranging for shipments and delivery.
  • Cultivated relationships with individuals within the book of business.
  • Managed deposits, financial transactions, and business inventory.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Drove sales by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Assistant Manager / Dollar Tree Inc - Maple Heights, OH06/2014 - 07/2017
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Planned and prepared workflow schedules, delegating tasks for
  • Evaluated employee performance and developed improvement plans.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Conducted job interviews, led employee performance evaluations with constructive feedback
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project future demands.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Education and Training
Bedford High School - Bedford, OH06/2014High School Diploma
Maple Heights High School - Maple Heights, OHCosmetology School: Cosmetology Education
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Resume Overview

Companies Worked For:

  • Spectrum Charter Communications
  • FedEx
  • Sprint
  • Dollar Tree Inc

School Attended

  • Bedford High School
  • Maple Heights High School

Job Titles Held:

  • Retail Sales Associate
  • Package Handler
  • Retail Sales Consultant
  • Assistant Manager

Degrees

  • Bedford High School - Bedford, OH 06/2014 High School Diploma
    Maple Heights High School - Maple Heights, OH Cosmetology School : Cosmetology Education

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