Talented customer service and sales manager, skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, referral sources and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner . Negotiated pricing on products to ensure a good profit margin. Selected products for purchase based on the market need,reporting and working directly with purchasing manager.
Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Recommended innovative alternatives to generate revenue and reduce unnecessary costs. Researched market trends and surveys and used information to stimulate business and revenue growth. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters. Created and executed short and long-term customized comprehensive financial strategies to reach company goals.Track and Monitor personal sales,deals in progress and completed contracts, Established residential client base which added to existing commercial accounts combined profit of over 3M, Managing all accounts on credit and handling collection of payment.
Hired and trained all sales staff for new store location. Wrote sales slips and sales contracts. Maintained friendly and professional customer interactions. Grew number of customers by 300% in first 6 months.Generated monthly and annual sales reports. Lead sales calls with team members to establish sales and customer retention goals.
Maximized company revenue by building solid client relations.Identified key growth opportunities for the business by adding to product lines. Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Maintained account plans for top client accounts. Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns. Leveraged knowledge of customers, market trends and principal to successfully market. Handled credit applications through Care Credit to customize affordable payment plans for clientèle.
Served as SL public relations representative in all professional dealings. Served as a liaison between the Corporate Office and franchisees, vendors, etc. as needed. Visit assigned stores as often as designated to provide operational support, review updates, measure store compliance, confer with franchisee on business issues, provide marketing support and ongoing training, etc. Remain current with all aspects of each franchisees business through regular review of reports, comment cards, mystery shop reports etc to provide effective consulting. Establish and manage organizational assessments & action plans for franchisee. Effectively communicate with franchisee through phone calls, emails, skype, etc. Keeping current with administrative duties and assist senior executives,submitting required reports in a timely manner. Participate in all company function and events.
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