Retail Sales resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Profile

Talented customer service and sales manager, skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

  • Building solid relationships both publicly & professionally
  • Meeting & Exceeding sales goals; Increasing profit margins
  • Negotiations on purchase pricing with vendors & creditors
  • Implementing infrastructure to ensure production deadlines
  • Establish marketing strategies to grow company sales
  • Manage tracking logs and utilizing graphs to see areas of accomplishments
  • Excellent written and verbal communication skills, eye for detail
  • Extremely Productive in high volume, high stress environment
  • Result driven sales ability with strong customer service
  • Self Starter with a can do attitude
  • Computer Literate, Client Relations, Problem Solving, Customer Needs Assessment, Account Management, Credit and Collections, Executing Contracts, Strong Public Relations, Motivational Team Leader, A/P&R, Weekly Payroll, and most facets of day to day operations of business practice.
05/2010 to 01/2011
Retail Sales Advance Auto Parts Madison, WI,

Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, referral sources and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner . Negotiated pricing on products to ensure a good profit margin. Selected products for purchase based on the market need,reporting and working directly with purchasing manager.

02/2006 to 11/2010
Business Sales Manager Verizon Communications Pittsburgh, PA,

Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Recommended innovative alternatives to generate revenue and reduce unnecessary costs. Researched market trends and surveys and used information to stimulate business and revenue growth. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters. Created and executed short and long-term customized comprehensive financial strategies to reach company goals.Track and Monitor personal sales,deals in progress and completed contracts, Established residential client base which added to existing commercial accounts combined profit of over 3M, Managing all accounts on credit and handling collection of payment.

02/2003 to 02/2006
Business Manager Skykick Inc. Seattle, WA,

Hired and trained all sales staff for new store location. Wrote sales slips and sales contracts. Maintained friendly and professional customer interactions. Grew number of customers by 300% in first 6 months.Generated monthly and annual sales reports. Lead sales calls with team members to establish sales and customer retention goals.

07/1997 to 02/2003
Center Manager/ Program Counselor SL Body Wrap & Weight Loss Centers City, STATE,

Maximized company revenue by building solid client relations.Identified key growth opportunities for the business by adding to product lines. Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Maintained account plans for top client accounts. Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns. Leveraged knowledge of customers, market trends and principal to successfully market. Handled credit applications through Care Credit to customize affordable payment plans for clientèle.

04/2000 to 01/2003
Franchise Operations Support SL International City, STATE,

Served as SL public relations representative in all professional dealings. Served as a liaison between the Corporate Office and franchisees, vendors, etc. as needed. Visit assigned stores as often as designated to provide operational support, review updates, measure store compliance, confer with franchisee on business issues, provide marketing support and ongoing training, etc. Remain current with all aspects of each franchisees business through regular review of reports, comment cards, mystery shop reports etc to provide effective consulting. Establish and manage organizational assessments & action plans for franchisee. Effectively communicate with franchisee through phone calls, emails, skype, etc. Keeping current with administrative duties and assist senior executives,submitting required reports in a timely manner. Participate in all company function and events.

Expected in 1993
Diploma: Accounting I
Broward College - Davie, FL
Expected in 1989
High School Diploma: Basic
Campbellsville High School - Campbellsville, KY

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Resume Overview

School Attended

  • Broward College
  • Campbellsville High School

Job Titles Held:

  • Retail Sales
  • Business Sales Manager
  • Business Manager
  • Center Manager/ Program Counselor
  • Franchise Operations Support


  • Diploma
  • High School Diploma

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