retail project manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
High-performing Manager with 20+ years of retail experience at the store, field support and corporate office levels including 16+ years with Guitar Center. I thrive on working with all levels of the organization and vendors to drive sales performance as well as create and implement tactics to achieve company goals.
  • Strong product knowledge
  • Retail sales
  • Relationship building
  • Good communicator
  • Organized
  • Consistently meet goals
  • Project management
  • Adobe, PowerPoint, Excel
Work History
Retail Project Manager, 01/2015 - Current
Cushman & Wakefield Getzville, NY,
  • Manage entire fixtures program for Guitar Center as liaison between the company and our vendors.
  • Identify all fixture needs and place all orders for new stores and remodel projects.
  • Member of Store Design team that creates all new store and remodel floor plans.
  • Responsible for floor plans and fixture layouts for 2015 DJ Retrofit Program as well as store communication and managing installation.
  • Worked directly with our sourcing, construction and real estate teams on a 10-month RFP initiative to select a new fixture vendor.
  • Spearheaded the conceptual drawing phase and conducted the executive prototype review/approval meetings before fixture production started.
  • Successfully transitioned the new fixture vendor and traveled to new store projects to oversee installation.
  • Partnered successfully with our construction team to create a fixture delivery schedule that meets our new store and remodel timelines.
  • Developed and rolled out a formal process for receiving fixtures to reduce costs due to replacement orders.

Visual Merchandising Manager, 03/2008 - 01/2015
Best Buy Beaverton, OR,
  • Managed all merchandising guidance, planogram creation and implementation chain-wide for the drum division.
  • Responsible for resolving merchandising challenges in the stores and providing guidance to improve sales with better presentation.
  • Partnered successfully with buyers to produce sales growth in the drum categories by constantly raising the merchandising standards.
  • Built and managed strongvendor relationships to generate sales growth through the successful roll outs of new products and promotions with creative merchandising tactics.
  • Coordinated marketing efforts including all in-store signage and print tactics.
  • Active participant in NAMM vendor meetings with drum buyers where I provided merchandising guidance to support successful new product launches.
  • Collaborated with sales, operations, loss prevention and marketing to create monthly merchandising guides and the annual holiday merchandising guide.
  • Opened new stores and led sales teams from day one of merchandising through the Grand Opening.

Regional Product Specialist, 01/2006 - 02/2008
Marel Lenexa, KS,
  • Managed the Training & Merchandising program for the drum division across the south/east region of the company.
  • Oversaw four District Product Specialists in my Region and traveled to stores in their Districts to support training objectives.
  • Responsible for writing certification training guides/tests and product presentations used to train salespeople.
  • Created a majority of the online content for drums when the company transitioned to eLearning training on Saba in 2007.
  • Trained, coached and mentored staff in the stores while improving product knowledge, merchandising displays and sales performance.
  • Worked with multiple District Sales Managers to increase focus on training and offered new techniques to achieve desired results.
  • Visited vendor factories at Zildjian, Sabian, Drum Workshop, Remo, D\'Addario, Vater, Promark and Pork Pie.

District Division Manager, 01/2003 - 2006
Ralph Lauren Alpine, CA,
  • Managed the Training & Merchandising program for drum division in a District based in Phoenix with 11 stores across Arizona, Nevada, Utah and Colorado.
  • Quickly increased the skill levels of the sales people in drums through our product certification program.
  • Improved sales performance with one-on-one training and better merchandising throughout the District.
  • Partnered with Store and District Managers to get support for training initiatives.
  • Relocated to Los Angeles in 2004 to take over a struggling District and achieved a 10% comp sales increase.
  • Created a monthly newsletter for my District which identified top 10 sales people, reinforced training objectives and promoted upcoming sales events like Drum Off.
  • Led my Districts through the sign up process, selection of judges, event execution and worked the Grand Finals for Drum Off.

Assistant Manager / Department Manager, 06/2000 - 01/2003
Regal Cinemas Corporation Foothill Ranch, CA,
  • Responsible for sales management, sales support, customer service and overall sales performance of the store.
  • Key holding manager responsible for the closing procedures, counting/depositing money and preparing the store for the open of business.
  • Led sales teams to achieve company performance goals.
  • Consistently achieved personal sales goals.
  • Top performing salesperson in Drum Department in 2002.

Department Manager, 2000 - 05/2000
OfficeMax City, STATE,
  • Managed the sales and merchandising of the furniture department.
  • Sales support in print department.
  • Managed inventory receiving and stocking.
  • Customer service.

Assistant Manager, 1995 - 11/1999
Smart & Final City, STATE,
  • Key holding manager responsible for leading staff, dealing with vendors, working the cash register/check out, customer service, inventory receiving, stocking and merchandising.
  • Accountable for closing procedures including counting cash and checks, processing credit card transactions, completing bank deposits and running all end of day reports.
  • Completed 3-day internal Leadership Training Program in 1998.
  • Certified to use a forklift to unload weekly inventory trucks.
  • Led teams during after hours restocking shifts.
  • Started with company during college in Phoenix and relocated twice to Huntington Beach and Sacramento.

Associate of Arts: Business, Expected in 1998
Glendale Community College - Glendale, Arizona
Status -
  • Company Leadership Award in 2004
  • District Division Manager of the Year Award in 2004
  • A Level Drum Certification in 2003

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Resume Overview

School Attended

  • Glendale Community College

Job Titles Held:

  • Retail Project Manager
  • Visual Merchandising Manager
  • Regional Product Specialist
  • District Division Manager
  • Assistant Manager / Department Manager
  • Department Manager
  • Assistant Manager


  • Associate of Arts

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