retail performance remarketing operations manager resume example with 18+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
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I am extremely "well rounded" in all aspects of the Retail Car Business. Many years in retail combined with 5 years of OEM experience. I bring a wealth of knowledge and experience to the role. It really only comes down to two things, Process and People. These two variables are the difference between Good and Great. 30 years of well rounded experience in all aspects of the variable and drive operations of automotive dealerships. Extensive tenure with a proven track record of success at all levels. Excellent management skills with a level, but aggressive approach. A proven leader, motivator, and trainer. Strong background reviving failing departments and stores. High attention to detail. Very gross orientated while possessing a strong focus on cost control. Vast experience not only in the retail operation, but also vast experience in the purchasing/ wholesale operation as well. Strong communicator and effective problem solver. Work extremely well independently, with little to no supervision. Determined Closer with documented success in competitive, fast-paced sales environments. Track record of exceeding expectations and sales goals to drive profit and revenue growth. Recognized for exceptional customer service.
While I don't have a college degree, I have 30 years of "real life" experience in the retail industry. My current role rewards all that combined knowledge into one engagement with struggling and/or under performing dealership operations. I have vast experience in variable and drive operations, cost controls, marketing, recruiting, wholesale, HR, inventory management, staff and management training.
Proficient experience with selling to dealerships, Digital Retail, Website Optimization, SEO, SEM, and CRM utilization.
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Volkswagen Group Of America – City, STATE
- Current role as the Central Region Retail Performance Consultant
- We are an 8-person field team deployed to designated areas to work hands on with underperforming dealers within their specific market
- Focus on Digital Retail, Website development, Work flows, Leads to sales conversion, Lead handling training, Service to Sales processes, Phone processes, Sales Management/Staff training, Accessories marketing/ display, CPO acquisition/ marketing, Customer Pay RO, CSI, Perfect Delivery, and best practices.
- Engagements are 120 days with goal of a 10 percent lift above the control.
- Role requires a vast understanding of all aspects of variable and service drive operations.
- Set sales targets and implemented action plans for achieving set objectives.
- Improve dealer satisfaction by providing profitable solutions to their fixed and variable operations.
- Critical Problem Solving
- Extensive travel
- Previously the CPO Remarketing Manager Central Region
- With my transition to this role, we set CPO sales records for 6 consecutive months and grew market share by over 2.5%. This segment of the business includes many different programs that are objective based to create an outlet for Volkswagen's lease returns.
- Provides the company with an avenue to protect residual values and keep inventory values at a premium.
- Lease returns average 90.000 units per year.
- The program provides a proven method of profitability and customer retention for the dealer body.
- Provide excellent service and attention to dealers when face-to-face or through virtual meetings.
- Support dealers inventory and sales plans by providing program guidelines and acquisition strategies.
- Create agendas and communication materials for in dealership meetings.
- Previous role as the Central Region Remarketing Operations Manager
- Served as many as 157 dealers in 19 states
- Retargeted over 200,000 TDI units to the VW dealer body in a span of 2 years
- More than 60% of the volume was retargeted in the Central Region
- Resulted in Volkswagen being able to recoup nearly 1.7 billion dollars in previously lost revenue due to the TDI Settlement Agreement.
- Attend departmental meetings, providing feedback to enhance future performance.
- The TDI remarketing effort concluded, so my role changed to focus on Certified Pre Owned sales and inventories
- This position is a continuation of the previous as a Lead Settlement Specialist.
- The contract was extended with a new business plan and position.
Volkswagen Group Of America – City, STATE
- Oversaw a team of Closing Specialists in Volkswagen's dealer network that consisted of 13 locations in 2 states.
- Administrators of the Volkswagen/Audi TDI buyback program.
- An unprecedented, historical buyback of over 500.000 units nationwide.
- My duties included personnel management, HR, scheduling, logistics, dealership relations, and critical decision making.
- My position was remote, from a home office, using internal company applications.
- Traveled to my dealer locations on a monthly basis to ensure strong relations with both the dealer and my team assigned to that location.
- Recognized by management for providing exceptional customer and team support
- Liaised with clients and handled day-to-day contact regarding scheduling of meetings and issue resolution procedures.
- Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.
- This was a contract position that continued into my current role.
Autoline LLC – City, STATE
- Led initiative for new purchasing protocol proposals and implementation which facilitated monitoring and improved budget allocation of inventory requests.
- Managed an inventory budget in excess of $2.1 Million dollars, while ensuring all company purchasing needs.
- Led department meetings to build team cohesiveness and coordinate projects.
- Tracked and approved procurement plans and inventory levels.
- Organized transportation paperwork, managed file systems and updated tracking spreadsheets.
- Supervised daily management of logistics and transportation activities, eliminating waste and unnecessary costs.
- Consistently met company and department objectives within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Performed budget management with company leadership, analyzing previous purchases and forecasting future requirements.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Reviewed profit and loss statements and metrics to identify trends and opportunities.
- Conducted market research to determine appropriate pricing.
- Located and vetted vendors, established good relationships, and negotiated contracts.
- Determined recurring business needs and maintained necessary inventory levels.
- Implemented robust inspection policies to check the quality of all incoming inventory.
- Monitored weekly, monthly, and quarterly achievement goals.
- Expeditiously and effectively resolved purchasing arbitration issues.
- Oversaw all aspects of Fixed Ops including technicians, Flag Hours, Dollars per customer pay RO, negotiated Wholesale Parts and Tire Pricing, and managed internal RO cost.
Garber Auto Mall – City, STATE
- Successfully managed a sales and Finance team of 20 members
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Improved profit margins by streamlining operations and negotiating competitive vendor contracts that included, finance sources, auctions, transportation, and sublet services.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Attended departmental meetings, providing feedback to enhance overall dealership operations and profitability
- Responsible for wholesale management and cost controls
- Monitored contracts in transit as an important means of managing cash flow
- Reviewed month end financial statements to create net to gross and ROI reports for upper management
- Department maintained top 3 of 19 group owned locations, as it related to Net to Gross.
Cass County Vocational School - Harrisonville, Mo
Archie High School - Archie, MO
- Willing to relocate: Anywhere, Authorized to work in the US for any employer.
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Resume Overview
School Attended
- Cass County Vocational School
- Archie High School
Job Titles Held:
- Retail Performance/ Remarketing Operations Manager
- Lead Settlement Specialist
- Purchasing/ Logistics/ Fixed Ops Manager
- PRE Owned Operations Manager
Degrees
- Certificate of Completion
- High School Diploma
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