Adaptable Retail Operations Manager bringing years of hands-on experience in the retail arena. A dependable and punctual individual with outstanding people management, delegation abilities, and ready to tackle new challenges to build success. Willingness to take on added responsibilities to meet team goals.
2011 Southern Pacific Region Seafood Team Leader All*Star
2018 Southern Pacific Region Seafood Team Leader Honorable Mention All*Star
Support with planning to roll out Store Process.
Stay connected to critical updates to my assigned team's SOP.
Facilitate audit process for Scorecards.
Create content for training, recaps, and regular communication.
Direct Team Leadership towards action items and improvements required to onboard Store Process.
Assist stores Post Certification of Store Process as needed.
Stay interconnected with Regional/Retail Operations Team on all things related to SOP.
Work with teams to continously improve the quality of our teams by supporting product knowledge training, customer service trainings, production efficiencies and communications to support ongoing requirements from an Store Process perspective.
Hold ATL and Team Members accountable for delivering outstanding customer service.
Make hiring and separation decisions in partnership with Store Leadership.
Accountable for monitoring and achieving sales, purchasing, and labor targets.
Project annual sales and expenses and prepare operating budget.
Manage ordering and inventory to achieve targeted contribution to profit margin.
Establish and maintain collaborative and productive working relationship with departmental and store leadership.
Establish and maintain positive and productive vendor relationships. Sustain exceptional level of knowledge and awareness of relevant competitors and industry trends
Set and achieve the highest standards of retail execution.
Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintain awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; respond promptly to customer needs and questions.
Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimize turnover.
Communicate and maintain Team Member safety and security standards.
Provide timely, thorough, and thoughtful performance evaluations. Consistently communicate and model WFM vision and goals
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: