Retail Operations Manager Resume Example
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RETAIL OPERATIONS MANAGER
Professional Summary
Well-qualified Production and Operations professional with over 7 years experience in business management. Incredibly knowledgeable in best practices of allocating resources, optimizing production with a focus on reducing cost and increasing output; using a hands-on and dedicated approach. Proficient in planning and implementing new processes and strategies. Highly adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.
Experience
Retail Operations Manager07/2018
to 07/2020
Sodexo Usa – Pacific Grove , CA
Sodexo Usa – Pacific Grove , CA
- Managed all production operations across various channels including Wholesale, Retail, & Licensing.
- Launched multiple private-label brands that performed successfully, increasing sales annually by 10%.
- Increased YTD department sales by 25% through various initiatives.
- Reduced overhead spending costs on all shipping materials 15% by sourcing vendors with competitive pricing.
- Nurtured strong working relationships with relevant vendors, suppliers, customer relations, and clients.
- Negotiated with domestic and international suppliers regarding pricing, quality, and delivery; securing cost efficiencies.
- Ensured 100% of all deliverables met the strict receiving guidelines specific to each vendor.
- Collaborated with Director of Retail on planning to roll out sales strategies and identify new business opportunities.
- Prepared margin analysis that meets or exceeds company's financial objectives.
- Issued and reconciled PO's, SKU Creation & Item Set-up, managed receipt of inventory.
- Weekly project updates and distribution of multiple reports.
Production Manager01/2017
to 07/2018
Acme Smoked Fish – Brooklyn , NY
Acme Smoked Fish – Brooklyn , NY
- Managed all aspects of production; from in-house production, to domestic and international outsourcing.
- Reduced supply costs 10-20% annually through competitive sourcing.
- Improved overall product output 10-15% by determining workload capacity and implementing new scheduling processes, completely eliminating all overtime payroll costs.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Monitored and supported production progress by managing shop capacity and creating production logs to accurately track internal reporting.
- Implemented new inbound/outbound shipping operations to identify and quickly resolve root cause issues, effectively reducing freight costs.
- Supported continuous improvement initiatives to drive gains in quality, flow and output.
- Led quality control initiatives to reduce downtime and boost profits.
- Maintained complete documentation and records of all purchasing activities.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
Production Manager01/2014
to 01/2017
Acme Smoked Fish – Wilmington , NC
Acme Smoked Fish – Wilmington , NC
- Planned, organized and managed production; including ordering processing, purchasing, and PO requisition.
- Delivered quarterly operating plans and growth objectives.
- Directed full development lifecycle, including concept design, feature definitions and production support.
- Orchestrated launch for 4 new products to expand market share and generate revenue.
- Completed precise baseline specs, measurements, and guidelines for QA Team to utilize.
- Hosted product demonstrations and promoted features to employees clients.
- Approved photo samples for production.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Acted as Brand Ambassador; cold-calling, visiting, and onboarding new clients.
Men's Manager01/2011
to 01/2014
Urban Outfitters – City , STATE
Urban Outfitters – City , STATE
- Managed all store and staff operations including opening and closing procedures.
- Coached employees and trained on methods for handling various aspects of sales, store cleanliness standards, complicated issues and difficult customers.
- Created and implemented sales promotions and advertising strategies, consistently achieving and exceeding all sales goals by 10-15%.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Assisted customers with locating and choosing merchandise in any store department.
Education
Bachelor of Arts, Marketing06/2008California State University - Northridge-
City
High School Diploma06/2003El Camino Real High School-
City
Certifications
- Six Sigma Yellow Belt; Six Sigma White Belt
Skills
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Resume Overview
School Attended
- California State University - Northridge
- El Camino Real High School
Job Titles Held:
- Retail Operations Manager
- Production Manager
- Men's Manager
Degrees
- Bachelor of Arts, Marketing 06/2008
High School Diploma 06/2003
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