Retail Operations Manager Resume Example Bandmerch

RETAIL OPERATIONS MANAGER

Professional Summary

Well-qualified Production and Operations professional with over 7 years experience in business management. Incredibly knowledgeable in best practices of allocating resources, optimizing production with a focus on reducing cost and increasing output; using a hands-on and dedicated approach. Proficient in planning and implementing new processes and strategies. Highly adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.

Experience

Retail Operations Manager07/2018 to 07/2020
Bandmerch – Burbank, CA

Managed all production operations across various channels including Wholesale, Retail, & Licensing.
Launched multiple private-label brands that performed successfully, increasing sales annually by 10%.
Increased YTD department sales by 25% through various initiatives.
Reduced overhead spending costs on all shipping materials 15% by sourcing vendors with competitive pricing.
Nurtured strong working relationships with relevant vendors, suppliers, customer relations, and clients.
Negotiated with domestic and international suppliers regarding pricing, quality, and delivery; securing cost efficiencies.
Ensured 100% of all deliverables met the strict receiving guidelines specific to each vendor.
Collaborated with Director of Retail on planning to roll out sales strategies and identify new business opportunities.
Prepared margin analysis that meets or exceeds company's financial objectives.
Issued and reconciled PO's, SKU Creation & Item Set-up, managed receipt of inventory.
Weekly project updates and distribution of multiple reports.

Production Manager01/2017 to 07/2018
The Social Life – Los Angeles, CA

Managed all aspects of production; from in-house production, to domestic and international outsourcing.
Reduced supply costs 10-20% annually through competitive sourcing.
Improved overall product output 10-15% by determining workload capacity and implementing new scheduling processes, completely eliminating all overtime payroll costs.
Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Monitored and supported production progress by managing shop capacity and creating production logs to accurately track internal reporting.
Implemented new inbound/outbound shipping operations to identify and quickly resolve root cause issues, effectively reducing freight costs.
Supported continuous improvement initiatives to drive gains in quality, flow and output.
Led quality control initiatives to reduce downtime and boost profits.
Maintained complete documentation and records of all purchasing activities.
Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Reviewed proposals, qualified vendors and recommended optimal suppliers.

Production Manager01/2014 to 01/2017
Reform Clothing – Los Angeles, CA

Planned, organized and managed production; including ordering processing, purchasing, and PO requisition.
Delivered quarterly operating plans and growth objectives.
Directed full development lifecycle, including concept design, feature definitions and production support.
Orchestrated launch for 4 new products to expand market share and generate revenue.
Completed precise baseline specs, measurements, and guidelines for QA Team to utilize.
Hosted product demonstrations and promoted features to employees clients.
Approved photo samples for production.
Monitored performance and generated reports detailing quality of product and defect rates.
Created and deployed best practices to improve efficiency and reduce defects.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Contributed to company growth by delivering quality customer service to foster growth and retention.
Acted as Brand Ambassador; cold-calling, visiting, and onboarding new clients.

Men's Manager01/2011 to 01/2014
Urban Outfitters – Los Angeles, CA

Managed all store and staff operations including opening and closing procedures.
Coached employees and trained on methods for handling various aspects of sales, store cleanliness standards, complicated issues and difficult customers.
Created and implemented sales promotions and advertising strategies, consistently achieving and exceeding all sales goals by 10-15%.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Assisted customers with locating and choosing merchandise in any store department.

Education

Bachelor of Arts, Marketing06/2008California State University - Northridge- Northridge, CA

High School Diploma06/2003El Camino Real High School- Woodland Hills, CA

Certifications

Six Sigma Yellow Belt; Six Sigma White Belt

Skills

Strong leadership abilities
Business Development
Staff Management
Start-Up Experience

Production Management
LEAN processes
Sales and Marketing
Microsoft Office

Resume Overview

Companies Worked For:

Bandmerch
The Social Life
Reform Clothing
Urban Outfitters

School Attended

California State University - Northridge
El Camino Real High School

Job Titles Held:

Retail Operations Manager
Production Manager
Men's Manager

Degrees

Bachelor of Arts, Marketing 06/2008
High School Diploma 06/2003

Retail Operations Manager Resume Example

Resume Score: 80%

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