(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth.

Methodical possessing exceptional stocking, arranging and promotional planning abilities. Skillful in coordinating with store leaders and advertising managers to develop and implement successful merchandising plans for seasonal changes and special events. Expertise in dressing mannequins and maintaining store shelves and promotional displays.

Knowledgeable about beauty trends, techniques and products. Possesses top strengths in customer relations and promotional support. Desires to leverage experience and training to support

customer needs and enhance business success in service-based retail environment.

  • Focus and Follow-Through
  • Originality and Creativity
  • Decision Making
  • Department Oversight
  • Desktops, Laptops and Mobile Devices
  • Word Processing
  • Inventory Tracking and Management
  • Fluent in Italiana , Serbian and Romanian
Education and Training
Marcò Polo Torino, Itaia Expected in 09/2011 Diploma : - GPA :
Stevan Sindjelic Belgrade , Serbia Expected in 07/2009 High School Diploma : - GPA :
Five Star Bank - Retail Operations Manager
East Aurora, NY, 01/2018 - 08/2021
  • Managed staff training and performance monitoring to promote high levels of productivity.
  • Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
  • Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
  • Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
  • Set sales targets and implemented action plans for achieving set objectives.
  • Managed daily production and verified proper packaging and correct, timely deliveries.
  • Used [Software] to keep accurate records on inventory levels, which improved stock accuracy and helped prevent loss.
  • Created successful plans to maximize profits and reduce loss.
  • Compiled information on damaged inventory and reported it to appropriate senior leaders for quick remediation.
Walgreens - Merchandise Service Coordinator
Aransas Pass, TX, 07/2019 - 11/2019
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Communicated and coordinated planogram execution with store management.
  • Updated seasonal displays for windows and mannequins to highlight current product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Selected merchandise based on quality and cost-efficiency models.
  • Identified labels, trends and opportunities by sampling competitor shopping experiences.
  • Authorized invoice payments and merchandise returns.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Compiled reports based on periodic competitive pricing shopping trips.
  • Reconciled orders using dedicated financial plans and forecasting tools.
Ratner - Beauty Advisor
Alexandria, VA, 01/2018 - 07/2019
  • Finalized purchases and processed payments.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Scheduled appointments for customers using internal software system.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Torino Italy - Hairstylist
City, STATE, 10/2012 - 11/2016
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Mentored new staff to enhance salon development and increase productivity.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
  • Introduced state-of-the-art techniques to color and treat hair.
  • Trained stylists and assistant on layered cuts, clipper cuts and basic color application.
  • Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
  • Developed new hair styling techniques to increase satisfaction and return customers.

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School Attended

  • Marcò Polo
  • Stevan Sindjelic

Job Titles Held:

  • Retail Operations Manager
  • Merchandise Service Coordinator
  • Beauty Advisor
  • Hairstylist


  • Diploma
  • High School Diploma

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