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Retail Operations Manager Resume Example

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RETAIL OPERATIONS MANAGER
Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Focused on planning and prioritizing tasks and workloads to best meet business needs. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Promoting good culture within our team and store. Committed to creating and inspiring positive culture within team.

Skills
  • Personnel training and development/growth
  • Leading/mentoring others
  • Collaborating with team
  • Shrink reduction
  • Policy/program development
  • Planning/Prioritizing
  • Time management
  • Communication with others
  • Loss prevention
  • Retail merchandising
  • Recruiting and hiring
  • Schedule management
  • Employee development
  • Driving business growth
  • Leadership development
  • Team-oriented
  • Retail inventory management
Experience
07/2019 to Current
Retail Operations ManagerUlta Beauty － Des Moines, IA
  • Hired/recruited a task team to assist in store set relocation
  • Lead task team through relocation process through planning/prioritizing, timely decision making, collaboration, communication, coaching and developing, and creating a motivating culture while holding others accountable to ensure processes were completed in one week time frame for store open.
  • Lead inventory control and loss prevention processes to reduce shrink to .68%
  • Orchestrated rollout of policies and procedures, effectively contributing to management team and store.
  • Managed staff training and performance monitoring to promote high levels of productivity.
  • Managed supply ordering and item organization to reduce workflow downtime.
  • Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
  • Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
  • Maximized productivity for team of employees by prioritizing and delegating tasks, conducting chat in's relating to store goals.
  • Plan and prioritize weekly workload through operating calendar.
  • Collaborate with team and store for best business acumen
  • Creates a culture where performance coaching and development of others is
    prioritized, valued, and rewarded.
  • Communicates desired outcomes in a way that inspires others and motivates them
    to achieve superior results and provide exceptional service.
  • Fosters an atmosphere of open communication where ideas are expressed openly
    and others are encouraged to speak with truth and candor
09/2018 to 07/2019
Merchandise Service CoordinatorUlta Beauty － Des Moines, IA
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Lead and execute the workload for shipment process.
  • Complete store operational tasks (cycle counts, OOS', truck, RTVS)
  • Continue to learn and grow through peers and management
  • Partner with ROM to execute shrink goal less than 1%
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
06/2018 to 09/2018
Lead CashierUlta Beauty － Des Moines, IA
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Lead store in top performance for loyalty and credit apps
12/2017 to 06/2018
Beauty AdvisorUlta Beauty － Des Moines, IA
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Finalized purchases and processed payments.
  • Cleaned workstation, tools and equipment.
  • Accomplished and surpassed sales goals on regular basis.
Education and Training
05/2011
Associate of ArtsSouth Western Community College － Creston, IA
05/2008
High School DiplomaEast Union Community School － Afton, IA
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Resume Overview

Companies Worked For:

  • Ulta Beauty

School Attended

  • South Western Community College
  • East Union Community School

Job Titles Held:

  • Retail Operations Manager
  • Merchandise Service Coordinator
  • Lead Cashier
  • Beauty Advisor

Degrees

  • Associate of Arts
    High School Diploma

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