Innovative Retail Sales Merchandiser with [Number] years of experience building displays, executing promotions and developing seasonal plans. Strategic thinker and proactive problem solver possessing first-rate organizational, communication and recordkeeping abilities. Well-versed in planning, assembling and stocking product displays and negotiating with retail merchants to improve product exposure.
Methodical [Job Title] possessing exceptional stocking, arranging and promotional planning abilities. Skillful in coordinating with store leaders and advertising managers to develop and implement successful merchandising plans for seasonal changes and special events. Expertise in dressing mannequins and maintaining store shelves and promotional displays.
Dependable Merchandise Associate adept at assembling displays, updating prices and meeting customer demands in high-volume [Type] environments. Good time management, communication and organizational skills. Bringing [Number] years of related experience.
Meticulous merchandising professional skilled in developing innovative merchandising plans and promoting in-store events to drive sales. Industrious and artistic with proven history of increasing revenue through effective visual displays. Offering [Number] years of superior performance in Visual Merchandiser roles.
Detail-oriented merchandising professional aiming to apply [Number] years of successful industry experience to add value to Visual Merchandiser role within [Company] team. Eager to apply knowledge of sales strategy, color theory and consumer behavior to drive sales and increase revenue.
- In-store support
- Plan-o-gram creation
- Event promotion
- Interior and exterior displays
- Seasonal campaigns
- Product expertise
- Merchandising plan development
- Seasonal promotions
- Brand image alignment
- Overstock strategy
- In-store event display management
- Interior retail displays
- Marketing knowledge
- Planning and coordination
- Customer service
- Corporate visual objectives
- Team building
Orland Park, IL, 08/2019 - Current
- Increased store sales [Number]% by cross-selling complementary items.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Updated store planograms in collaboration with management.
- Communicated and coordinated execution of planograms with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Displayed promotional material such as signs and banners.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
Oro Valley, AZ, 05/2018 - 06/2020
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Increased store sales [Number]% by cross-selling complementary items.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Designed [Type] and [Type] displays to make store experience interactive and engaging.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Communicated and coordinated execution of planograms with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
- Placed prices and descriptive signage to enhance displays and promote items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Streamlined sales floor with eye-catching product displays that boosted sales by [Number]%.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Created visual displays to showcase products in interactive and engaging way.
- Displayed promotional material such as signs and banners.
Memphis, TN, 10/2009 - 05/2010
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers with account updates, new service additions and promotional offers.
- Received payments for [Product or Service] and issued receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Goodyear, AZ, 02/2008 - 06/2008
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Negotiated with over [Number] vendors to expedite product shipments and backorders.
- Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.
- Documented conversations with customers to track requests, problems and solutions.
- Achieved or exceeded [Number]% satisfaction rating on consistent basis.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Processed customer account changes, using [Software].
- Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
- Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
- Accurately documented calls and caller information in [Type] software and made updates to data as needed.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
- Corresponded with [Type] department team members to build and implement successful solutions to customer problems.
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School Attended
- Klamath Union High School
Job Titles Held:
- Retail Merchandiser
- Retail Merchandiser
- Cashier
- Call Center Representative
Degrees
- High School Diploma
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