Retail Merchandiser Resume Example

Answered incoming calls daily to resolve customer issues and schedule appointments.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Provided clerical support to company employees by copying, faxing and filing documents.

• Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Triaged incoming calls on-line phone system and directed to departments based on customer needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Kept reception area clean and neat to give visitors positive first impression.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Kept records to maintain data by entering and updating information.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Wrote professional business documents.
• Operated multi-line telephone system to independently handle over calls each day.
• Corresponded with clients through email, telephone or postal mail.
• Received and routed business correspondence to correct departments and staff members.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Collected, sorted, distributed and sent mail and packages.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Assisted customers via phone.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Scheduled and confirmed appointments and meetings .
• Sorted, received and distributed mail correspondence between departments and personnel.

Increased customer satisfaction by resolving issues.
Developed team communications and information for meetings.

• Inspected merchandise for quality and arranged proper display location on floor.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Monitored social media and online.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Resolved problems, improved operations and provided exceptional client support.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained excellent attendance record, consistently arriving to work on time.
• Handled calls to address customer inquiries and concerns.
• Worked with customers to understand needs and provide service.
• Presented store update suggestions and layouts to management and stakeholders.
• Developed merchandising strategy to efficiently move overstock.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Monitored and replenished display inventory and restructured according to available stock.
• Arranged consistent shelves, bins and racks at locations by following established planograms.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Updated pricing and signage to complete product displays and educate customers.
• Developed and implemented creative promotional strategies, bringing in over revenue.
• Do planograms