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Retail Merchandiser Resume Example

Resume Score: 80%

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CB
RETAIL MERCHANDISER
Professional Summary

Detail-oriented merchandising professional aiming to leverage 10+ years of developing effective visual displays to bring value to Visual Merchandiser role. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays.

Work History
Driveline - Retail Merchandiser Columbia , SC10/2018 - Current
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with all customers to understand needs and provide retail service.
  • Developed team communications and information for meetings.
  • Saved by implementing cost-saving initiatives that addressed long-standing problems.
  • Led team in delivery of project, resulting in Perfection.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled calls to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving issues.
  • Monitored social media and online sources for industry trends.
  • Resolved problems, improved operations and provided exceptional client support.
  • Worked with managers and advertising directors to optimize promotions.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Updated floor design for facility to more effectively present products to patrons.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Developed merchandising strategy to efficiently move overstock.
  • Arranged consistent shelves, bins and racks at locations by following established planograms.
  • Updated pricing and signage to complete product displays and educate customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Supervised team of up to 50+ merchandising employees and monitored adherence to company standards.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Created interior displays to promote products in alignment with corporate sales objectives.
Miracle-Ear - ReceptionistColumbia, SC02/2016 - 02/2020

Answered incoming calls daily to resolve customer issues and schedule appointments.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Provided clerical support to company employees by copying, faxing and filing documents.

  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Triaged incoming calls on-line phone system and directed to departments based on customer needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrativeduties for office team, including making phone calls, copies and schedules.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept records to maintain data by entering and updating information.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Wrote professional business documents.
  • Operated multi-line telephone system to independently handle over calls each day.
  • Corresponded with clients through email, telephone or postal mail.
  • Received and routed business correspondence to correct departments and staff members.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Assisted customers via phone.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Scheduled and confirmed appointments and meetings .
  • Sorted, received and distributed mail correspondence between departments and personnel.
Crossmark - Lead Retail MerchandiserColumbia , SC06/2013 - 04/2019

Increased customer satisfaction by resolving issues.
Developed team communications and information for meetings.

  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Monitored social media and online.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional client support.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled calls to address customer inquiries and concerns.
  • Worked with customers to understand needs and provide service.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Developed merchandising strategy to efficiently move overstock.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Arranged consistent shelves, bins and racks at locations by following established planograms.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Developed and implemented creative promotional strategies, bringing in over revenue.
  • Do planograms
Skills
  • Retail inventory management
  • Retail management
  • Retail merchandising specialist
  • Retail merchandising
  • Retail services
  • Retail experience
  • Retail management experience
  • Retail energy sales
  • Retail Game Sales
  • Retail display setup
  • Retail store support
  • Retail knowledge
  • Retail operations expertise
  • Retail Sales
  • Retail background
  • Troubleshooting technical issues
  • Running reports
  • Enrollment requirements
  • Code fixes
  • Patient-focused quality service
  • Retail and fashion
  • Retail Staff Management
  • Retail materials management
Education
05/2006Airport High SchoolWest Columbia, SCHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Driveline
  • Miracle-Ear
  • Crossmark

School Attended

  • Airport High School

Job Titles Held:

  • Retail Merchandiser
  • Receptionist
  • Lead Retail Merchandiser

Degrees

  • High School Diploma

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