I'm a mature wo man who's highly motivated and extremely driven. I have batteled breast cancer and won. I love life and take pride in everything i do. My favorite past times are spending time with my grand babies, crocheting, and fishing.
Skills
Flexible Hours
Security Practices
Meeting Sales Goals
Merchandise Recommendations
Item Ticketing and Pricing
Product Demonstrations
Merchandising and Display
Computer Proficiency and Microsoft Office
Retail Metrics and Goals
Payment Processing
Attention to Detail
Adaptable and Flexible
Building Customer Relationships and Loyalty
Available Nights, Weekends and Holidays
Loss Prevention
Sales and Promotions
Locating Merchandise
Ability to Lift 40 pounds
Store Policies and Procedures
POS Software
Exceeding Customer Expectations
Returns and Exchanges
Customer Service
Excellent Written and Verbal Communication
Engaging with Diverse Customers
Product Knowledge
Energy and Physical Stamina
Brand Promotion
Strong Communication and Interpersonal Skills
Inventory Management
Merchandise Receiving and Handling
Safety and Cleanliness Standards
Dressing Room Assistance
Service Contracts
Special Orders
Merchandise Financing
Gift Wrapping
Retail Merchandising
Information Analysis
Creative Thinking
Verbal and Written Communication
Customer Assistance
Basic Mathematics
Money Transfer Systems
Delivery Arrangements
Speech Clarity
Team Leadership
Staff Support
Inquiry Response
Purchase Packaging
Documentation and Reporting
Cash Handling
Merchandise Alteration Estimates
Store Opening and Closing
Dispute Mediation
Customer Needs Assessment
Decision Making
Friendly and Helpful
Goal-Driven
Relationship Building
Cleaning and Sanitizing
Sales Contracts
Time Management
Trade-In Quotes
Store Organization
Guest Services
Positive Customer Engagement
Team Cooperation
Detail-Oriented
Repair Cost Estimation
Register Opening and Closing
Honest and Ethical
Merchandise Rentals
Team Supervision
Sales Records Management
Reliable and Responsible
Work History
Retail Merchandiser, 08/2020 to 05/2021 Spar Group Inc – New Orleans, LA,
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Updated pricing and signage to complete product displays and educate customers.
Verified products appeared at correct locations in proper quantities.
Merchandise Associate, 04/2018 to 07/2020 Hanes Brands – Vacaville, CA,
Greeted, serviced and thanked all customers.
Transported merchandise to sales floor and restocked shelves, racks and bins.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Updated signage and price tags to reflect current sales.
Created attractive displays to promote items.
Worked with managers and advertising directors to optimize promotions.
Conferred with store managers to obtain information about customer needs and preferences.
Jewelry Sales Associate /Pharmacy Technician, 11/2009 to 06/2013 Walmart – City, STATE,
Completed store opening and closing procedures as per company guidelines.
Greeted customers, helped locate merchandise and suggested suitable options.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Performed general maintenance and light cleaning of showroom.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Replenished merchandise from inventory during downtime when stock became low.
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Displayed merchandise by arranging in appealing ways to boost sales.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Mentored new sales associates on store return policies and customer service techniques.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Tracked down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by monitoring shopper behavior.
Informed customers of current store promotions to encourage additional sales purchases.
Informed customers of upcoming promotions, including and.
Promoted to Watch Specialist after 1 week of employment after starting with company as Sales Associate.
Office Manager /Veterinary Technician /Operations Manager, 01/1999 to 09/2009 Tanner Veterinary Hospital Dr. David G. Tanner DVM – City, STATE,
Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
Comforted clients when pets were sick or dying and provided listening ear.
Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
Explained preventative care measures to clients, including flea and tick control and heartworm medication.
Educated clients on animal health, preventative care and procedures.
Assisted veterinarian with wound treatment, administration of vaccines and operations.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
Answered owner animal health questions and advised on best care practices.
Collected patient biopsies and blood samples for laboratory analysis.
Trained other LVTs in operations and procedures.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Recorded symptoms and documented medical observations to inform treatment decisions.
Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
Triaged incoming patients to determine treatment needs and urgency of care.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Aided veterinary surgeon with Dr, David G, Tanner DVM surgeries and procedures for domestic and exotic species with complex requirements.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Handled hospital inventory and tracking.
Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments.
Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Managed medical intervention and therapy for animals.
Implanted subcutaneous identification microchips into animals.
Administered medications to animals in treatment and documented changes in condition.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Cared for wide range of animals, including rodents, reptiles and exotic birds.
Assisted senior staff with performing basic exams and tests, including blood analyses and physical assessments.
Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
Worked 40 to 60 -hour shifts with oversight of 25 animals in kennels or holding pens.
Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Helped treat and research medical conditions and diseases in livestock.
Developed education initiatives to educate animal owners on issues.
Advised farm owners on sanitary measures, feeding and general care to promote health of animals.
Performed ongoing research and contributed to articles for peer-reviewed journals
Education
Nail Technician/Manicurist: , Expected in 06/1995 Arkansas School Beauty College - Russellville, AR GPA:
GED: , Expected in 1992 Clarksville High School - Clarksville, AR GPA:
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