Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dependable team member/leader with terrific work ethic and expertise in multitasking. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.More than 25 years in customer service.

  • Product knowledge
  • Stocking and replenishing
  • Customer service
  • Team management
  • Organization
  • Problem resolution
  • Communications
  • Cleaning procedures
  • Safety processes and procedures
  • Proficient in reading plan-o-grams
  • Self starter
  • Punctual
  • Hard working
Work History
07/2019 to Current Retail Merchandiser Spar Group Inc | Charlotte, NC,
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
02/2010 to Current Owner/manager Aarons | Doctors Inlet, FL,
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Applied human resources expertise to optimize hiring, training and performance.
03/2014 to 06/2018 General Manager Local Jonnys | City, STATE,
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action].
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Managed employees throughout preparation and service of [Number] meals per day.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Ensured accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all kitchen staff.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Coordinated and organized all restaurant inventory.
  • Maximized quality assurance by completing frequent checks of line.
Expected in No Degree | Thunderbird High School, Phoenix, AZ GPA:
Expected in GED | Ace, , GPA:

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School Attended

  • Thunderbird High School
  • Ace

Job Titles Held:

  • Retail Merchandiser
  • Owner/manager
  • General Manager


  • No Degree
  • GED

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