Retail Market Manager Vice President resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Industrious and enthusiastic management professional offering 18+ years of industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Conducted field visits and met corporate customers for business development
Developed and executed targeted relationship and account development strategy
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Maintained friendly and professional customer interactions
Manages all functions and team members, accountable for overall branch success, including branch profitability, sales, customer service and support, and team development. Branch handles loans and deposits < $50 MM
Develops and maintains diversified loan portfolio, including various types of loan programs: consumer, small business and real estate
Actively involved and engaged in Atlanta's community and finds ways to add value, connect others and help strengthen Atlanta's community
Identified and capitalized on community business opportunities with effective networking
Financial Center Manager / Vice President, 10/2015 to 06/2017 Fifth Third Bank – , ,
Manage sales function for Main Financial Center and coaching team members, setting example and tone for strong sales environment that is collaborative
Consistently execute, coach to and lead defined sales & service processes using consultative sales skills and appropriate tools to proactively identify financial needs of customers or prospects
Oversee acquisition and growth of consumer and small business customers by establishing and deepening relationships, determining business or customer needs and making recommendations
Actively participate in community activities and leverage outside calling to develop and grow relationships to further benefit communities serve. Provide leadership necessary to actively work current book of business and implement new strategies that generate new households and retain/expand current relationships
Collaborated with internal business partners to deliver cohesive banking experience to customers
Increased new bank relationships within local community by 16% through execution of quarterly promotions
Regional Bank Store Manager & Credit Coach, VP, 06/2013 to 10/2015 Wells Fargo Bank – , ,
Develops and manages account portfolio including; deposits, loans, fees and expenses. Leads, coaches, and motivates store team to deliver excellent customer experience while achieving shareholder value through sales management
Coaches and develops store team (FTE 30) ensuring on-going training, performance management, and talent development
Responsible for overall performance through all Store Sales, Service and Supervisory Personnel
Promote store brand through active leadership within Miami-Dade community
Manages second largest stores in Florida, according to bank's criteria, with more complex business transactions and education relationships
Builds strong business partner relationships through routine contacts and review of expected business results
Schedules regular informal and formal coaching sessions with team members as well as coaches team members on identifying sales opportunities and coaches South District personal banker's on credit opportunities and guidelines
Offered competitive business banking solutions and retail financing options, which helped increased loan portfolio by 21%
Branch Manager / SunTrust at Work Area Lead / AVP, 06/2004 to 06/2013 SunTrust Bank – , ,
Responsible for driving branch performance results through direction, leadership and execution of superior sales and service behaviors and activities by entire team to meet/exceed branch sales goals
Plans, organizes, directs, and controls activities of branch, and ensures effective execution of Bank's Branch Operating Model
Conducts outside sales to bring in new business banking clients, while also maintaining and expanding existing personal and business banking relationships
Meets and exceeds established individual sales and referral goals
Provides expertise in operational and risk management policies and procedures, which helped branch maintain 97% and above audits results
Education
Bachelor of Science: Finance, Expected in Long Island University/New York Institute of Tech - New York, NY, GPA:
Accomplishments
Achieved status as one of the top 10 sales performers for consumer loans in the region
Assisted in planning and executing work place banking events and in-store promotional events
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