Retail Market Manager Vice President resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Industrious and enthusiastic management professional offering 18+ years of industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

  • Training and development
  • Sales strategics
  • Relationship building and management
  • Account management
  • Microsoft Outlook, Word and Excel
  • Business Development
  • Notary Public
  • Negotiation Skills
  • Conflict Resolution
  • Sales proficiency
  • Strong account analysis skills
  • Adherence to high customer service standards
  • Customer Relations
  • Portfolio Management
Work History
Retail Market Manager / Vice President, 07/2017 to 02/2020
Synovus Financial Corp., ,
  • Conducted field visits and met corporate customers for business development
  • Developed and executed targeted relationship and account development strategy
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Maintained friendly and professional customer interactions
  • Manages all functions and team members, accountable for overall branch success, including branch profitability, sales, customer service and support, and team development. Branch handles loans and deposits < $50 MM
  • Develops and maintains diversified loan portfolio, including various types of loan programs: consumer, small business and real estate
  • Actively involved and engaged in Atlanta's community and finds ways to add value, connect others and help strengthen Atlanta's community
  • Identified and capitalized on community business opportunities with effective networking
Financial Center Manager / Vice President, 10/2015 to 06/2017
Fifth Third Bank, ,
  • Manage sales function for Main Financial Center and coaching team members, setting example and tone for strong sales environment that is collaborative
  • Consistently execute, coach to and lead defined sales & service processes using consultative sales skills and appropriate tools to proactively identify financial needs of customers or prospects
  • Oversee acquisition and growth of consumer and small business customers by establishing and deepening relationships, determining business or customer needs and making recommendations
  • Actively participate in community activities and leverage outside calling to develop and grow relationships to further benefit communities serve. Provide leadership necessary to actively work current book of business and implement new strategies that generate new households and retain/expand current relationships
  • Collaborated with internal business partners to deliver cohesive banking experience to customers
  • Increased new bank relationships within local community by 16% through execution of quarterly promotions
Regional Bank Store Manager & Credit Coach, VP, 06/2013 to 10/2015
Wells Fargo Bank, ,
  • Develops and manages account portfolio including; deposits, loans, fees and expenses. Leads, coaches, and motivates store team to deliver excellent customer experience while achieving shareholder value through sales management
  • Coaches and develops store team (FTE 30) ensuring on-going training, performance management, and talent development
  • Responsible for overall performance through all Store Sales, Service and Supervisory Personnel
  • Promote store brand through active leadership within Miami-Dade community
  • Manages second largest stores in Florida, according to bank's criteria, with more complex business transactions and education relationships
  • Builds strong business partner relationships through routine contacts and review of expected business results
  • Schedules regular informal and formal coaching sessions with team members as well as coaches team members on identifying sales opportunities and coaches South District personal banker's on credit opportunities and guidelines
  • Offered competitive business banking solutions and retail financing options, which helped increased loan portfolio by 21%
Branch Manager / SunTrust at Work Area Lead / AVP, 06/2004 to 06/2013
SunTrust Bank, ,
  • Responsible for driving branch performance results through direction, leadership and execution of superior sales and service behaviors and activities by entire team to meet/exceed branch sales goals
  • Plans, organizes, directs, and controls activities of branch, and ensures effective execution of Bank's Branch Operating Model
  • Conducts outside sales to bring in new business banking clients, while also maintaining and expanding existing personal and business banking relationships
  • Meets and exceeds established individual sales and referral goals
  • Provides expertise in operational and risk management policies and procedures, which helped branch maintain 97% and above audits results
Bachelor of Science: Finance, Expected in
Long Island University/New York Institute of Tech - New York, NY,
  • Achieved status as one of the top 10 sales performers for consumer loans in the region
  • Assisted in planning and executing work place banking events and in-store promotional events
  • Operational Excellence in 2018 & 2019

First Aid/CPR Certified

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Long Island University/New York Institute of Tech

Job Titles Held:

  • Retail Market Manager / Vice President
  • Financial Center Manager / Vice President
  • Regional Bank Store Manager & Credit Coach, VP
  • Branch Manager / SunTrust at Work Area Lead / AVP


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: